AMS Customer Support Labor Strategy

HP•Spring, TX

6d•$116,150 - $182,400•Onsite

About The Position

This role is responsible for overseeing the delivery of very large, complex internal projects, which often span multiple regions, and involve high risk, ensuring adherence to established standards and protocols. The role manages project finances, develops project plans and leads multiple projects with a focus on scope, cost, quality, communication, and issue resolution. The role maintains relationships with upper-level stakeholders, coordinates between product management and engineering teams and provides recommendations for departmental or process improvements. The role also engages in mentoring and guiding lower-level employees, thereby ensuring continuous individual as well as team development.

Requirements

Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 10+ years of work experience, preferably in project management, HP Services business units and with global projects, or a related field.
Accounting
Agile Methodology
Auditing
Billing
Change Management
Customer Relationship Management
Data Analysis
Finance
Key Performance Indicators (KPIs)
Marketing
Microsoft Project
Milestones (Project Management)
Process Improvement
Procurement
Project Documentation
Project Implementation
Project Management
Project Schedules
Risk Management
Subcontracting
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Nice To Haves

Project Management Professional (PMP)

Responsibilities

Oversees the delivery of internal projects, typically encompassing very large scale and complex projects, spanning single or multiple regions, presenting a very high level of associated risk.
Manages project financials, consistently meeting or surpassing approved budgets, and ensures the provision of dependable financial forecasts to the management.
Maintains and nurtures relationships with stakeholders belonging to the upper levels within the organization.
Provides recommendations/consultation to management on areas for departmental or implementation process improvements.
Determines the frequency and content of status reports from the project team, analyzes results, and troubleshoots problem areas.
Coordinates between product management, who define requirements, and engineering, who are responsible for implementation.
Develops project plans, estimations, specifications, flowcharts, and presentations.
Leads and manages multiple projects by handling scope, cost, quality, communication, root cause analysis, and escalation management.
Contributes innovative ideas and may lead large cross-functional teams, exercising independent judgment to solve unique and complex problems impacting the business.
Provides mentorship and guidance to lower-level employees, thus ensuring the realization of operational and strategic plans.

Benefits

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave