AMS Coordinator - Wildfire

Government of Alberta•Edmonton, AB

3d•Onsite

About The Position

Technology and Innovation is responsible for making innovation and technology the driving force behind Alberta’s economic growth and diversification. The Digital Design and Delivery (DDD) division within the Ministry of Technology and Innovation (TI) leads the development of the next generation of digital public services for the GoA. DDD partners with other departments to deliver products, platforms, and services that are better, faster, and easier, through modern user-centered agile processes. DDD offers potential candidates a unique opportunity to work on meaningful challenges that transform government and positively impact Albertans. The Software Delivery branch within DDD supports and enables Product and Platforms teams by providing technical team members, and leads the excellence of practices in architecture, CloudOps, DevOps, software development, and QA. This branch also provides access to common capabilities, like cloud services, reusable components, tooling and patterns, and includes application maintenance services. The Wildfire Applications Unit directly supports the Wildfire Management Branch (WMB) within Forestry and Parks in the use, management, and enhancement of its various business applications and their important role in achieving business goals through prevention of, preparation for, and response to wildfire threats. Applications supported include: FIRES, Dispatch, AWARE, CAS, FireSmart Database, Fire Permit System, Fire Bans, and the Alberta Wildfire mobile app.

Requirements

University degree in a related field such as Information Technology, Computer Science, Business, Forestry, or Emergency Management.
Strong diplomacy and abstract thinking skills.
A related two-year diploma and a minimum of two (2) years of related experience; or
A related one-year certificate and a minimum of three (3) years of related experience; or
A minimum of four (4) years of related experience in lieu of formal education.

Nice To Haves

Experience utilizing business-specific systems and applications within or in support of a wildfire management organization.
Knowledge of Wildfire Management Branch's mandate, business processes and roles, policies, standard operating procedures, and business plan goals.
Experience delivering user-centered support services.
Experience working with multiple clients, each with diverse business goals.
Experience working in complex environments with shared data and abundant data interdependencies.
Experience utilizing query tools to extract data from databases.

Responsibilities

Drawing on extensive knowledge of business and client needs to support enhancement projects from inception to completion including: Collecting business requirements and developing them into designs for enhancements to applications. Liaising between business and technical resources during development. System testing solutions and supporting user acceptance testing. Coordinating the organizational changes resulting from implementation of technology and business process reengineering.
Promoting and supporting data integrity.
Consulting with the business area and making recommendations for system and business improvements.
Providing end user support, including overtime, evenings, and weekends during wildfire season. At times, travel is required to deliver end user support.
Identifying and analyzing application problems and solutions.
Administering application access.
Reporting and data analysis.
Support and development of end user training (e.g., creating user documentation and self-serve video tutorials)
Identifying and applying Artificial Intelligence (AI) capabilities (e.g., automation, analytics, and knowledge tools) to improve application support, enhance user experience, and optimize business processes within the Wildfire Management environment.