Supervisor, AMI Field Services

Duquesne Light Company•Pittsburgh, PA

7d•Hybrid

About The Position

The Meter Operations Supervisor leads a team of field-based metering professionals, ensuring safe, compliant, and efficient execution of meter installation, maintenance, and troubleshooting activities. This role places a strong emphasis on technical expertise, operational excellence, and leadership of a unionized workforce. The Supervisor drives productivity, develops team capabilities, and ensures accurate metering to support billing integrity and customer satisfaction.

Requirements

High School Diploma or GED required.
A minimum of 5+ years of relevant experience in meter operations, electric utility field work, or a related technical environment.
Demonstrated knowledge of meter installation, maintenance, and troubleshooting practices.
Working knowledge of field service platforms and customer information systems.
Valid PA Class C Driver’s License.
Proven ability to plan, prioritize, and assign work, while managing performance and productivity.

Nice To Haves

University / college degree in Engineering, Engineering Technology, Electrical Technology, or a related technical field.
Licensed Electrician or significant hands-on electrical field experience.
Prior supervisory or managerial experience, ideally leading field-based teams.
Experience managing or working within a unionized workforce, including knowledge of labor agreements and practices.
Advanced knowledge of electric metering systems, AMI/AMR technologies, and field diagnostics.
Familiarity with Pennsylvania Public Utility Commission (PUC) regulations.

Responsibilities

Champion a safety-first culture, ensuring all work is performed in compliance with Company, regulatory, and industry safety standards.
Lead, manage, and develop a team of field employees with varying technical skillsets, including performance management and coaching.
Establish and enforce clear expectations regarding adherence to Company policies, departmental procedures, and regulatory requirements.
Oversee and expedite field work related to billing disputes and meter investigations to ensure timely resolution and customer satisfaction.
Coordinate daily field assignments and routing in collaboration with Scheduling to optimize productivity and resource utilization.
Inspect and audit completed work to ensure compliance with state, federal, and local regulations, as well as Company standards.
Partner with customers, contractors, and internal stakeholders to ensure accurate and timely meter installations.
Ensure compliance with PUC-mandated meter testing and replacement programs.
Support and align with broader operational plans to maintain continuity of work.
Develop and implement training programs to advance employee knowledge in metering technology, safety, and field practices.
Lead and support storm restoration efforts.
Effectively manage within a union environment, including adherence to collective bargaining agreements and handling labor relations matters.
Perform other job-related duties as assigned.
Storm team duties as assigned.