Americas Service Repair Vendor Manager (RSM)

Cisco•Austin, TX

4d•Remote

About The Position

Service Repair is a cornerstone of Cisco’s Global Supply Chain, ensuring the availability of critical components for customer RMAs. Service repair is the only option for parts that Cisco no longer manufactures (EOL). It is also a vital driver of cost-efficiency for active product lines. Our team is defined by innovation; we actively integrate new technologies including AI-driven solutions with our partners to optimize efficiency, reduce costs, and ensure on-time delivery. Continuous improvement with our partners is a core value that keeps work exciting and new. In our 72-person organization, we foster a collaborative environment across specialized functions—including New Repair Product Introduction (RPI), Repair Data Analytics, Quality, Strategy, and Operations which provides team members with clear pathways for professional growth and cross-functional rotation. As the Americas Service Repair Vendor Manager (RSM), you will serve as the primary strategic lead for one or more repair sites. You will partner closely with your technical lead, Service Planning, and cross-functional stakeholders to ensure your repair partner(s) exceed performance metrics and meet quarterly build plan targets. Your role is pivotal in balancing operational excellence with strategic cost management, ensuring that Cisco’s repair ecosystem remains agile, scalable, and highly responsive to Service planning needs.

Requirements

5+ year as a Vendor manager of a partner in supply chain (Manufacturing, Logistics, or Repair) or 5+ years as a manager in a repair operation.
Bachelor’s Degree or equivalent (preferably in business or engineering)
Must have professional working proficiency in Spanish to daily coordinate with international vendors and local clients.
Demonstrated project management experience using standard PMP practices

Nice To Haves

PMP Certification
Experienced and comfortable using AI tools including using AI Tools, giving requirements and Jibe coding.
Strong communications skills verbally and written
Works well in a matrix organization where you work well with others and influence others to achieve strong outcomes.
Experience in multiple areas within supply chain

Responsibilities

Lead Quarterly business reviews (QBR) with the Repair partner and key stakeholders
Manage the CRM to the scorecard metrics working with the repair partners, planner and key stakeholder's weekly, monthly and quarterly.
Work with the partner on pricing for new repair product introductions (RPI) as well as pricing changes.
Manage the partner build plan vs actual delivery, managing issues on a daily basis to improve output on time.
Continuous improvement of repair processes and operational processes with the vendor to improve output on time.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
grants of Cisco restricted stock units
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (Non-exempt employees)
flexible vacation time off program (Exempt employees)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
annual bonuses
performance-based incentive pay