Americas Service Repair Vendor Manager (RSM)

Cisco•Austin, TX

5d•$124,400 - $163,200•Remote

About The Position

The Service Repair team is a critical part of Cisco’s Global Supply Chain, responsible for ensuring the availability of essential components for customer RMAs. This team handles parts that Cisco no longer manufactures and is a key driver of cost-efficiency for active product lines. The team is focused on innovation, integrating new technologies like AI with partners to optimize efficiency, reduce costs, and ensure timely delivery. They foster a collaborative environment across specialized functions such as New Repair Product Introduction (RPI), Repair Data Analytics, Quality, Strategy, and Operations, offering clear paths for professional growth and cross-functional rotation within their 72-person organization. As the Americas Service Repair Vendor Manager (RSM), you will be the primary strategic lead for one or more repair sites. You will collaborate closely with your technical lead, Service Planning, and other cross-functional stakeholders to ensure your repair partner(s) consistently exceed performance metrics and achieve quarterly build plan targets. This role is crucial for balancing operational excellence with strategic cost management, ensuring Cisco’s repair ecosystem is agile, scalable, and highly responsive to Service planning needs.

Requirements

5+ year as a Vendor manager of a partner in supply chain (Manufacturing, Logistics, or Repair) or 5+ years as a manager in a repair operation.
Bachelor’s Degree or equivalent (preferably in business or engineering)
Must have professional working proficiency in Spanish to daily coordinate with international vendors and local clients.
Demonstrated project management experience using standard PMP practices

Nice To Haves

PMP Certification
Experienced and comfortable using AI tools including using AI Tools, giving requirements and Jibe coding.
Strong communications skills verbally and written
Works well in a matrix organization where you work well with others and influence others to achieve strong outcomes.
Experience in multiple areas within supply chain

Responsibilities

Lead Quarterly business reviews (QBR) with the Repair partner and key stakeholders
Manage the CRM to the scorecard metrics working with the repair partners, planner and key stakeholder's weekly, monthly and quarterly.
Work with the partner on pricing for new repair product introductions (RPI) as well as pricing changes.
Manage the partner build plan vs actual delivery, managing issues on a daily basis to improve output on time.
Continuous improvement of repair processes and operational processes with the vendor to improve output on time.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt)
flexible vacation time off program (exempt)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Optional 10 paid days per full calendar year to volunteer