Americas Retention Operations Manager
About The Position
The C&P Enterprise Retention sales team serves as a critical backbone for revenue retention and success - both owning attrition and retention as well as initiating critical upsell and cross-sell activities. The Americas Retention Operations Manager sits within the Enterprise Sales Operations team and serves as the primary Sales Operations business partner to the regional Retention leadership team, ensuring the business is run predictably and proactively, and consistently leading the business through process improvement as we adopt new technologies to ensure sales leaders have complete insight into their business. The ideal candidate has strong financial modeling skills, familiarity navigating complex systems, and experience partnering directly with sales leaders in a sales finance or operations capacity. They can zoom into the details of technical challenges, partnering with technical teams to resolve issues - but also level up into a strong business partner for sales leaders, connecting day-to-day operations and customer insights with overall enterprise strategy.
Requirements
- Strong financial modeling skills
- Familiarity navigating complex systems
- Experience partnering directly with sales leaders in a sales finance or operations capacity
Responsibilities
- Own the weekly, monthly, and quarterly retention forecast rhythm, including: RBOB (Renewal Book of Business) visibility by Quarter, Geo, Region, Sales team members Attrition risk, Out-of-cycle, early renewals, true‑ups, and upgrades
- Lead attrition and renewal calls, with clear POV on: Key movements vs outlook and plan Risk drivers and mitigation paths
- Deliver post‑cadence leader‑ready follow‑ups within defined SLAs
- Manages both current quarter forecast as well as CQ+5 bottoms-up attrition risk
- Owns regional account-level mitigation plan cadence
- Inspects regional Growth metrics to proactively identify areas for improvement & synthesize customer narrative
- Own retention data quality, including: RBOB validation Account and Opportunity ID accuracy and mapping Product migrations and SKU changes Early renewal and Out-Of-Cycle tracking and classification
- Partner with Retention Ops, Finance, and Data Ops to: Validate weekly automated outputs Provide vetted inputs where systems are incomplete Flag systemic data issues vs one‑off anomalies
- Act as a power user and translator of retention systems, identifying gaps and defining requirements for scalable solutions
Benefits
- Comprehensive benefits programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
