Americas Regional Customer Experience Manager

Qnity•Elsmere, DE

4d•$131,600 - $206,800•Hybrid

About The Position

Are you passionate about creating exceptional customer experiences while leading high-performing teams across a dynamic, global organization? We are looking for an Americas Regional Customer Experience Leader to drive customer success, operational excellence, and business growth across the region. In this strategic leadership role, you will lead Customer Service, Pricing, Customer Operations, Enablement, and Customer Relationship Management teams, partnering closely with Commercial, Supply Chain, Finance, Digital Technology, and Operations leaders to deliver outstanding customer outcomes and business results. Reporting to the Global Customer Experience Leader, you will champion a customer-first culture, accelerate digital transformation, and ensure seamless execution across the entire order-to-cash journey.

Requirements

Significant leadership experience in Customer Experience, Customer Service, Commercial Operations, Supply Chain, or related functions.
Deep understanding of order-to-cash processes, customer relationship management, and service operations.
Proven success leading leaders and influencing across complex, matrixed organizations.
Strong strategic thinking, business acumen, and stakeholder management skills.
Experience driving transformation, operational improvements, and business results.
Ability to thrive in a global, fast-paced environment.
Bachelor's degree in Business, Supply Chain, Engineering, or a related field.
Ability to travel internationally (approximately 30%).

Nice To Haves

Electronics industry experience is a plus.
APICS (CPIM/CSCP) or Six Sigma certification is an advantage.

Responsibilities

Build, develop, and coach a high-performing Customer Experience organization.
Drive talent development, succession planning, engagement, and team performance.
Foster a culture of accountability, collaboration, and continuous improvement.
Own customer-facing operations across service, pricing, enablement, CRM, and order fulfillment.
Strengthen relationships with customers, commercial teams, and key stakeholders.
Champion service excellence, customer satisfaction, and business growth.
Drive automation, digitization, and process simplification initiatives.
Achieve regional service, productivity, and performance goals.
Partner with Supply Chain and Operations teams to ensure reliable customer fulfillment.
Lead issue resolution, escalation management, and continuous improvement efforts.
Ensure compliance with company policies, regulations, and control requirements.
Translate global Customer Experience strategies into impactful regional action plans.
Lead cross-functional initiatives that improve customer engagement and operational effectiveness.
Identify and scale best practices across the organization.
Drive innovation through benchmarking, analytics, and data-driven decision-making.