Amenity Services Manager

Metro National Corporation•Houston, TX

8d•Onsite

About The Position

The Amenity Services Manager will work closely with Property Management, Experience and Community Affairs teams to support the planning, coordination, and delivery of daily amenity services, meeting room operations tenant engagement and community partner engagement across the MetroNational campus. Acting as a key facilitator of the tenant experience, this role emphasizes service, organization, and collaboration to ensure seamless execution and tenant satisfaction. As a representative of MetroNational, the ideal candidate will bring enthusiasm, excellent communication skills, and a proactive approach to supporting an outstanding workplace environment.

Requirements

Bachelor’s degree (BA/BAS) from four-year college or university.
2+ years’ related experience and/or training
Excellent interpersonal, oral, and written communication skills
Must be able to solidify positive working relationships at all levels of the organization.
A natural connector/networker; someone who is passionate about meeting and talking to tenants, guests and local organizations to help build connections and future business growth.
Creative and forward-thinking mindset
Strong organizational and time management skills
Ability to author reports and business correspondence
Ability to effectively present information and respond to questions from tenants, guests and management.
Must be able to understand and communicate effectively to tenants, guests, local organizations, vendors, and employees.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, or schedule form.

Responsibilities

Supervise the Amenity Services Team, including managing staff schedules, conducting onboarding, training and ongoing coaching, acting as the main point of contact between amenity services team and property leadership, monitoring staff performance and providing feedback, evaluations and corrective actions, and fostering a professional, customer-focused team culture.
Documenting and updating standard operating procedures, reservation processes and team goals.
Identifying opportunities to improve service delivery, efficiency and user experience.
Coordinate and support the successful execution of tenant and in-house meetings, amenities programming, and support of tenant event planning and execution, ensuring alignment with approved designs, budgets, and schedules.
Oversee day-to-day meeting room operations, including monitoring and responding promptly to booking inquiries, managing the reservation system and calendar, coordinating room setups, A/V requirements, catering, and other logistics, ensuring meeting spaces are clean, functional, and properly staged, serving as the main point of contact for meeting planners and providing on-site support, documenting meeting activity and compiling usage data, conducting follow-up outreach to confirm client satisfaction, coordinating with MetroNational IT when AV vendor troubleshooting or upgrades are needed, and partnering with Experience team on meeting room reservation process and tenant billbacks.
Partnering with mobility and security teams to address parking issues.
Gather, organize, and interpret feedback from tenants and guests regarding amenities and services, and share insights with Property Management to inform ongoing improvements.
Assist with the planning and delivery of a tenant-focused amenities strategy, including coordinating service delivery and ensuring contractual obligations are met by partners, assisting with the transition of events and conferencing reservations, requesting promotional materials for amenity spaces, monitoring amenity usage and tenant engagement levels, monitoring reservation system(s) subscriptions and costs, and managing lobby music.
Build and maintain strong tenant relationships by providing consistent, high-touch service and demonstrating a genuine interest in creating a positive workplace experience.
Support vendor and contractor coordination, including scheduling service providers, ensuring vendors follow building protocols and meet quality standards, and tracking contract requirements and service deliverables.
Provide weekly updates to on-site teams regarding amenity activities, meeting room schedules, and service adjustments to ensure seamless daily operations.
Conduct frequent walkthroughs of all tenant-facing areas to identify and address maintenance issues, cleanliness concerns, or supply needs, coordinating with appropriate departments as necessary.
Ensure compliance with MetroNational policies and procedures related to events, meetings, and legal/contractual obligations.
Support the Experience and Community Affairs Teams on delivery and facilitation of tenant engagement/community partner events and activations, including facilitating use of meeting and event space, contacting and coordinating third-party service providers, ensuring vendors meet contractual and service expectations, requesting creative assets/materials for Experience-led tenant events and activations, and partnering with property teams to execute the event details plan.
Manage and oversee the update, maintenance, and optimization of tenant Experience software platforms to ensure operational efficiency, accurate reporting, and effective team utilization across all managed properties.