Amenity Coordinator

Four Seasons Hotels and Resorts • Miami, FL

4d • Onsite

About The Position

The Amenity Coordinator position is an important position in Room Service. It is crucial in the contribution to the guest’s first impression of the hotel. It entails delivering welcoming gifts/ amenities to guest rooms before their arrival.

Requirements

• Ability to communicate effectively in English through both verbal and written communication skills.
• Strong organizational skills with the ability to prioritize tasks in a fast-paced environment.
• Attention to detail and commitment to delivering exceptional guest experiences.
• Ability to work independently while maintaining teamwork and collaboration across departments.
• US work authorization is required.

Nice To Haves

• Previous hospitality, food & beverage, or luxury service experience preferred.

Responsibilities

• Prepare, organize, and deliver guest amenities and welcome gifts to guestrooms prior to guest arrival.
• Coordinate with Room Service, Front Office, Housekeeping, and Guest Relations teams to ensure timely and accurate amenity deliveries.
• Review daily arrival reports and special guest requests to ensure amenities are properly assigned and delivered.
• Maintain cleanliness, organization, and presentation standards for all amenity preparation areas.
• Ensure all amenities are presented according to brand and luxury service standards.
• Monitor inventory levels of amenity items and communicate replenishment needs to leadership.
• Assist with special occasions, VIP arrivals, group arrivals, and customized guest requests.
• Maintain accurate records of deliveries and completed requests.
• Support Room Service operations as needed during high business demands.

Benefits

• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Exclusive discount and travel programs with Four Seasons
• Company-paid medical, dental, and vision benefits provided after 12 months of service.
• Retirement plan with company matching contributions to support your long-term financial well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed