Amenity Services Coordinator

Ardent Eagle Solutions•, DC

2d•Onsite

About The Position

The Amenity Services Coordinator supports the delivery of high-quality workplace and tenant amenity services, including logistics, audio/visual and technology support, documentation, and training. The position coordinates multiple organizations and time-sensitive activities to ensure seamless service delivery and a positive customer experience. The Government Accountability Office (GAO) is an independent, nonpartisan legislative branch agency that supports Congress in meeting its constitutional responsibilities and improving the performance, transparency, and accountability of the Federal Government.

Requirements

Four years of logistics, tenant services, concierge, a/v & technology, workplace services support.
Experience coordinating multiple organizations and time-sensitive actions.
Strong documentation and customer service skills.
Must currently reside within commutable distance to the work location.

Nice To Haves

Public Trust Clearance

Responsibilities

Coordinate day-to-day amenity, workplace, tenant, and concierge services to meet customer and operational requirements.
Manage logistics for meetings, events, workplace activities, and other time-sensitive service requests.
Coordinate audio/visual and technology support, including setup, troubleshooting, and vendor or service provider coordination.
Serve as a point of contact for amenity service requests and ensure timely resolution of customer needs.
Coordinate multiple organizations, vendors, and service providers to ensure seamless delivery of services.
Develop and maintain procedures, schedules, service documentation, and operational records.
Support the development and delivery of training related to amenity services, workplace procedures, and technology.
Track service requests, actions, and deliverables to ensure timely completion and follow-up.
Identify service issues and coordinate appropriate resolutions with internal and external stakeholders.
Prepare reports, guides, presentations, and other documentation supporting amenity and workplace services.
Maintain strong customer service and professional relationships with tenants, stakeholders, and service providers.
Identify opportunities to improve amenity services, operational efficiency, and the overall customer experience.