Amenity Manager

URBN Playground•Brooklyn, NY

2d•Onsite

About The Position

The Amenity Manager focuses on planning and executing a comprehensive amenity program strategy. You will manage the day-to-day operations management pertaining to the amenities, budgets, membership, scheduling, and payroll for your property. The strategy will be targeted, relevant, and engaging for the communities being served. You will be building strong relationships with vendors and staff to get results, and you will ensure we provide top-notch customer service.

Requirements

Interacting with people with high level professional polish
Getting things done
Negotiating with and managing people to get things done
Scheduling and sending important reminders
Using proprietary technology systems and software
Promoting services and partnerships
Creating and managing budgets
Noticing the little details and taking action to improve
Using sound judgement to make decisions independently
Dealing with challenging situations and responding to emergencies
Being accountable and taking responsibility
Handling phone calls and emails in a professional and efficient manner
Building relationships with and coaching team members to maintain smooth operations
Confidence interacting with people using high level professional polish
Customer service savvy and proactive hospitality
Sound judgement to make decisions independently
Experience building relationships with and coaching team members to maintain smooth operations
A college degree, or equivalent related work experience
Several years work experience in amenity management or property management or hospitality industries, or similar
Be able to obtain Lifeguard, CPR and First Aid certification within three months of employment
Prior experience in managing people and work schedules
A great sense of humor and sense of fun!

Nice To Haves

Prior experience in marketing or sales-related jobs
Familiar with property manager software
Fitness, pool, or hotel-related certification
Additional language skills

Responsibilities

Deliver amazing customer service by having a hospitality-focused, customer-first mindset.
Supervise and manage concierge and front desk, plus oversee fitness, pool, package room, and team members.
Work with leasing and property management for resident move-ins and move-outs.
Onboard and train team members, and provide ongoing coaching and proactive feedback.
Utilize and market the company's app technology to increase customer awareness, usage of our programs, events, and ancillary sales.
Coach team members to understand and market the application.
Promote and sell amenity memberships, fitness packages, event tickets, and services on the app.
Ensure all health and safety procedures are adhered to according to law.
Enhance the lives of the customers within the property, and improve the attractiveness and value of the property and/or membership packages offered by the property.
Be the face of URBN Playground for all customer questions, concerns and needs.