Ambulatory Technologist II

University of Rochester • Youngstown, OH

26d • $19 - $26 • Onsite

About The Position

The University of Rochester is seeking an Ambulatory Technologist II to function as a Health Clinic Technologist II and an OAS. This role provides onsite support for patients presenting to the health center with healthcare-related needs. The Ambulatory Technologist II will offer direct medical assistance to Nurse Practitioners/Providers, manage patient information processing, and handle tasks related to ambulatory care visits, including reception, greeting, registrations, scheduling, medical records, and telephone management. A key responsibility is the accurate and timely input of collected information into the hospital information systems, ensuring patient and staff satisfaction. The position operates under the general guidance of the Manager/Director and attending NP, and requires adherence to the University of Rochester's ICARE values and all relevant competencies and training requirements. This is a 10-month position, running from September 1st to June 30th.

Requirements

• High School diploma or equivalent
• One year of experience in a customer-focused/service setting or an equivalent combination of education and experience
• Minimum of 6 months of progressively responsible professional work experience in the ambulatory clinic setting
• High degree of professionalism with excellent communication and strong customer service skills
• Efficiency in prioritizing assignments and meeting deadlines
• Skill in proactively resolving problems and recommending and implementing continuous quality improvements
• Ability to work independently and with minimal direction in a fast-paced, stressful environment
• Ability to carry out instructions provided in a written, verbal, or diagram format with minimum supervision
• Reliable transportation
• Ability to work with computer/printer hardware and software, including Microsoft Office Package, especially Excel spreadsheets
• Must have, or obtain within 3 months of employment and maintain current CPR certification

Nice To Haves

• Bilingual English and Spanish language skills
• Associate degree in a related health care field or Health Aide, Medical Assistant or Certified Nursing Assistant
• Demonstrated skill and efficiency in Flowcast Web, e-Record, and OnBase
• Knowledge of medical terminology, procedures
• Computer experience
• Experience in working with urban populations
• Experience facilitating resource utilization

Responsibilities

• Coordinate main desk activities, serving as the first point of contact for all individuals interfacing with the clinic via telephone, fax, email, face-to-face, or virtual means.
• Handle complaints and act as a front-line problem solver.
• Greet patients to ensure a positive ambulatory experience, identify the healthcare provider they are to see, assess special needs, and monitor the reception area.
• Answer and manage incoming clinic calls, triaging them to the appropriate providers, and ensuring courteous and efficient telephone communication.
• Manage check-in for all walk-in clinic patients requesting illness visits or virtual check-ins.
• Collect patient demographic and financial information from enrollment forms, verify accuracy for billable accounts, and enter information into the hospital information system.
• Contact patients and/or parents to collect missing data and insurance numbers, and contact PCPs to request patient records for continuity of care.
• Refer uninsured patients to an insurance facilitator if desired.
• Schedule appointments for providers and schedule/arrive walk-in appointments.
• Complete all insurance checks and follow-up as necessary.
• Prepare patients for evaluation by clinic providers, obtaining a brief summary of their illness or complaint and documenting it in the medical record.
• Provide first aid, such as washing minor cuts, applying Band-Aids, or providing ice packs.
• Take patient temperature, height, weight, blood pressure, heart rate, and/or respiratory rate prior to clinician evaluation, and document all data in the medical record.
• Perform vision and hearing screens, and a complete set of vital signs and any ordered point-of-care testing to prepare patients for physical examination visits.
• Disinfect patient exam tables and clinic countertops daily and as needed.
• Process lab specimens for pick up by SMH courier.
• Send appointment reminders and track patients who have missed appointments or require follow-up as directed.
• Perform daily quality control measures for onsite lab tests per SMH policy.
• Manage medical records, including scanning documents into EMR.
• Update School Based Health Centers enrollment lists.
• Fax/forward items as requested by NP/Providers/Supervisor.
• Represent the clinic at community outreach events in conjunction with the Supervisor.
• Utilize bilingual English-Spanish skills to provide interpreter services for gathering missing information, scheduling appointments, answering general questions about services, and referral for insurance navigators.

Benefits

• Compensation Range: $19.08 - $25.77
• Commitment to fostering, cultivating, and preserving an inclusive and welcoming culture
• Commitment to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED