Ambulatory Services Rep III

BMC Software•Boston, MA

4d•$25 - $31

About The Position

The Ambulatory Services Rep III coordinates functions and activities related to patient access, including operating room scheduling, front-end customer service, patient registration, insurance and coverage verification, appointment scheduling, and charge entry. The role also performs administrative support duties for the department, such as coordinating physician credentialing, handling forms and phone calls, filing, making appointments, photocopying, faxing, mailings, and preparing letters and reports. The position is with Boston Medical Center's DOS Surg Sched department and is scheduled for 40 hours per week on the day shift.

Requirements

Bachelor’s degree plus 1–2 years of relevant work experience, or an associate degree plus at least 3 years of relevant experience, or a high school diploma/GED with 5 or more years of relevant experience.
Excellent oral and written English communication skills and interpersonal skills to interact courteously and with a patient-focused approach.
Demonstrated customer service skills, including appropriate judgment, independent thinking, and creativity in resolving customer issues.
Ability to maintain strict confidentiality of personal and health-sensitive information.
Ability to handle challenging situations effectively and balance multiple priorities.
Strong computer skills and knowledge of Microsoft Word, Excel, Access, PowerPoint, and web/internet use.
Experience with standard hospital registration and billing systems, or the ability to learn such systems.

Responsibilities

Coordinate operating room scheduling.
Provide front-end customer service.
Register patients.
Verify insurance and coverage.
Schedule appointments.
Enter charges.
Coordinate physician credentialing.
Handle forms and phone calls.
Perform filing, photocopying, faxing, mailings, and preparation of letters and reports.