Ambulatory Services Rep III

Boston Medical Center • Boston, MA

2d

About The Position

The Ambulatory Services Rep III coordinates patient access functions and activities, including operating room scheduling, front-end customer service, patient registration, insurance and coverage verification, appointment scheduling, and charge entry. The role also provides administrative support to the department, including coordinating physician credentialing, handling forms and phone calls, filing, making appointments, photocopying, faxing, mailings, and preparing letters and reports.

The position is with Boston Medical Center’s DOS Surg Sched department and is scheduled for 40 hours per week during the day. BMC describes itself as a community-focused safety-net hospital and the primary teaching affiliate of Boston University School of Medicine.

Requirements

• Bachelor’s degree plus 1–2 years of relevant work experience, or an associate degree plus at least 3 years of relevant experience, or a high school diploma/GED plus 5 or more years of relevant experience.
• Excellent written and oral English communication and interpersonal skills to interact courteously and with a patient-focused manner.
• Demonstrated customer service skills, including sound judgment, independent thinking, and creativity when resolving customer issues.
• Ability to maintain strict confidentiality of personal and health-sensitive information.
• Ability to handle challenging situations effectively and balance multiple priorities.
• Strong computer skills and knowledge of Microsoft Office applications (Word, Excel, Access, and PowerPoint) and the web/internet.
• Experience with standard hospital registration and billing systems, or ability to learn such systems.

Responsibilities

• Coordinate operating room scheduling.
• Provide front-end customer service.
• Perform patient registration.
• Verify insurance and coverage.
• Schedule appointments.
• Enter charges.
• Coordinate physician credentialing.
• Handle forms and phone calls, filing, appointments, photocopying, faxing, mailings, letters, and reports.

Benefits

• Medical, dental, vision, and pharmacy benefits.
• Contract increases.
• Flexible Spending Accounts.
• 403(b) savings matches.
• Earned time cash out.
• Paid time off.
• Career advancement opportunities.
• Resources to support employee and family wellbeing.

What This Job Offers

• Job Type: Full-time