Ambulatory Services Rep II
About The Position
In this position, you will provide excellent customer service as the first contact for patients, providers and staff accessing virtual and/or non-virtual ambulatory clinics. May orient the patient to the virtual visit process to ensure patient success, if applicable. Will expedite the outpatient check-in and check-out processes by reviewing appointment status using electronic appointment system to view information regarding appointments, insurance, and history. Will collect pre-visit payments and communicate with the clinic liaison regarding factors impacting the patient visit and general clinic-patient flow. Will secure the financial integrity of the patient's account by verifying benefits and obtaining referrals, authorizations, and pre-certifications.
Requirements
- Required H.S. Diploma or GED
- Required 2 years' experience in customer service or 2 years clerical, medical office, or business experience preferably in a Healthcare environment
Responsibilities
- Admission- Check-In/Welcome desk, PAR's, Registration, Past Pending.
- Performs patient registration procedures per department process.
- May ensure patient is oriented to the virtual visit process and has all technology set up to successfully complete their visit.
- Ensures that all necessary patient forms are provided and filled out for the clinic visit
- Communicates with patients, staff and providers regarding patient arrivals, delays, and clinic processes.
- Alerts clinic staff and providers of any changes or discrepancies in patient’s scheduled appointment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
