Ambulatory Services Rep II - Float Austin
About The Position
In this position, you will provide excellent customer service as the first contact for patients, providers and staff accessing virtual and/or non-virtual ambulatory clinics. May orient the patient to the virtual visit process to ensure patient success, if applicable. Will expedite the outpatient check-in and check-out processes by reviewing appointment status using electronic appointment system to view information regarding appointments, insurance, and history. Will collect pre-visit payments and communicate with the clinic liaison regarding factors impacting the patient visit and general clinic-patient flow. Will secure the financial integrity of the patient's account by verifying benefits and obtaining referrals, authorizations, and pre-certifications.
Requirements
- Required H.S. Diploma or GED
- Required 2 years' experience in customer service or 2 years clerical, medical office, or business experience preferably in a Healthcare environment
Nice To Haves
- Willing to float between Mopac, Lakeway, Westgate, and Kyle
Responsibilities
- Performs patient registration procedures per department process.
- May ensure patient is oriented to the virtual visit process and has all technology set up to successfully complete their visit.
- Ensures that all necessary patient forms are provided and filled out for the clinic visit
- Communicates with patients, staff and providers regarding patient arrivals, delays, and clinic processes.
- Alerts clinic staff and providers of any changes or discrepancies in patient’s scheduled appointment
- Refers all patients with inadequate funding to the financial counselor with zero reported complaints.
- Changes status of all appointments daily to reflect arrived, cancelled, no-show, or rescheduled status.
- Maintains an organized filing system of current referrals in progress and already appointed, communicates all missed appointments to PCP and destroys missed referrals after one month.
- Reviews new referrals with provider of the day regarding appropriate appointment status. Reviews provider schedule for open slots to appoint patients. Coordinates scheduling.
- Assists, as needed, licensed staff with the non-financial aspects of the inpatient admission process, e.g., calls escort, helps with paperwork as needed.
- May perform closing procedures (i.e.- reconciling fee receipts, completing deposit notification forms, reconciling petty cash, balancing the credit card machines, completing batch reports in accordance with department processes.
- Insurance Authorization/Collecting cash & deposits.
- Charge Entry, Billing and Reconciliation.
- Customer Service and communication.
- Flowmaster and Room Management.
Benefits
- All successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
