Ambulatory Services Manager (Orthopaedic Surgery)

Johns Hopkins University•Timonium, MD

5d•$44,145 - $96,760•Onsite

About The Position

The Department of Orthopaedic Surgery is seeking an Ambulatory Services Manager who will be responsible for day-to-day clinic operations. Under the direction of the Administrator and Assistant Administrator, proactively assess and implement appropriate processes to ensure that all facets of ambulatory practice management are effectively addressed. This includes patient access, complete and accurate registration, revenue cycle management, payor contracting compliance, insurance referral and preauthorization requirements, health information management, patient flow, environmental safety, regulatory compliance, patient safety, quality initiatives, and patient experience. Work collaboratively with physicians, nurses, and staff to ensure timely patient access to care, operational efficiency, practice optimization, and fiscal integrity. Report to the Clinical Department Assistant Administrator (or designee) and support the implementation or enhancement of clinic programs and services that support the department's strategic priorities.

Requirements

Bachelor's Degree required.
Four years related experience.
Previous supervisory experience required.
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Nice To Haves

Master's Degree in related discipline preferred.

Responsibilities

Monitor workflows and staff productivity using work queues, workbench, and dashboard reports within Epic.
Participate in the evaluation and improvement of scheduling and patient registration processes.
Assess clinical practice performance using the Ambulatory Dashboard.
Develop tools and reports to track performance improvement activities or pilot processes.
Interpret budget reports and develop financial or operating plans.
Maintain confidential patient and staff information.
Manage Service Excellence and ensure employees deliver excellent customer service.
Ensure employees treat customers with courtesy, respect, and caring behaviors.
Promote a safe and secure environment.
Maintain adequate staffing levels of competent staff.
Ensure timeliness of evaluations, monitor budgeted distribution, set measurable goals for staff, and provide feedback.
Understand and abide by policies and procedures of The Johns Hopkins Institutions.
Develop and implement work plans and measure against established standards.
Proactively monitor key performance indicators and make real-time adjustments.
Consistently seek to improve work processes, evaluate workflows, and improve workflow efficiencies.
Interpret industry trends and analyze data.
Monitor financial performance and ensure responsible use of resources.
Manage daily workflows for patient registration, check-in and check-out, scheduling and financial clearance.
Ensure appropriate staffing levels and training to promote the ideal patient experience with minimal wait times.
Work with department leaders to ensure clinical questionnaires and physician forms are updated and managed.
Implement proactive processes to ensure patient registration is accurate and complete with verified insurance.
Ensure Patient Access KPI targets are met and clinic capacity is efficiently managed.
Review scheduling protocols and templates to ensure adequate staffing, space, and equipment.
Manage revenue cycle and ensure compliant facility charge capture and reconciliation processes.
Ensure preauthorization requirements are completed for patients.
Ensure Joint Commission, CMS, HSCRC and other regulatory requirements are met.
Ensure that facility and equipment are in working order for staff and providers.