Ambulatory Services Manager, Senior

American Addiction Centers • Greensboro, NC

7d • $38 - $57 • Onsite

About The Position

Lead with purpose. Drive performance. Transform patient care. Join a collaborative healthcare team where your leadership shapes exceptional patient experiences, empowers high-performing teams, and delivers measurable results across clinical quality, operational efficiency, and financial success.

Requirements

• High School Diploma or GED required
• Minimum of 1 year of experience in a medical practice required
• Experience managing staff required
• Strong written and verbal communication skills
• Proficiency in EMR systems and healthcare operations
• Demonstrated leadership, critical thinking, and problem-solving abilities
• Ability to manage multiple priorities in a high-volume, deadline-driven environment
• Skilled in handling sensitive and emotionally complex situations

Nice To Haves

• Bachelor’s Degree strongly preferred
• Experience managing billing, collections, and financial processes in a healthcare setting preferred
• Experience with software platforms preferred
• Bilingual skills are a plus, depending on patient population

Responsibilities

• Partner with the physician co-leader and leadership team to drive performance across financial results, revenue cycle, patient satisfaction, employee engagement, and quality metrics.
• Oversee daily practice operations including patient scheduling, registration, insurance verification, clinical workflows, EMR documentation, coding, and charge capture.
• Ensure accurate coordination of specialty referrals, ancillary services, and pre-certifications.
• Manage front-end collections including co-pays and co-insurance, supporting strong revenue cycle performance.
• Ensure compliance with regulatory, licensing, and accreditation standards, as well as organizational policies and procedures.
• Foster effective communication through daily huddles, team meetings, and ongoing collaboration with providers and staff.
• Analyze and leverage data to identify opportunities for improvement in patient care, operational efficiency, and satisfaction outcomes.
• Champion effective utilization of EMR systems (e.g., Epic) to support preventive care, disease management, and meaningful use initiatives.
• Lead recruitment, onboarding, and retention of high-performing team members.
• Provide coaching, performance feedback, and development opportunities to staff.
• Optimize staffing models, assign responsibilities, and manage schedules based on patient volume and staff competencies.
• Oversee budgeting, billing, collections, and cost-containment strategies to ensure financial health of the practice.
• Maintain compliance and competency in point-of-care testing (waived and non-waived), following all applicable regulations.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED