Ambulatory Service Representative, Periop Procedural Scheduling, 40 Hours, Days
About The Position
This position performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. The role involves assessing patients’ needs, including financial counseling, interpreter services, and social services, and referring them to the appropriate person or area. The representative will also alert providers to emergent patient care needs. At UMass Memorial Health, everyone is a caregiver, and this role plays an important part in the relentless pursuit of healing for patients, the community, and each other.
Requirements
- High School Diploma.
- 3 years of related experience (waived if candidate has Associate's or Bachelor's degree).
- Ability to use specialized applications software and computer systems.
- Must be multifunctional and able to work under stressful situations.
- Exemplifies professional behavior and excellent communication and human relations skills.
Nice To Haves
- Associate’s or Bachelor’s degree.
- Knowledge of business office procedures and medical terminology/procedures preferred.
Responsibilities
- Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
- Confirms and verifies patient demographic and insurance information.
- May collect co-payments from patients upon arrival.
- Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
- Assesses patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.
Benefits
- Signing bonus may be available.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
