Ambulatory Service Representative, Periop Procedural Scheduling, 40 Hours, Days

UMass Memorial Health•Worcester, MA

3d•$21 - $29•Onsite

About The Position

This position involves performing a variety of complex administrative duties for patients needing routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. The role includes assessing patients’ needs, such as financial counseling, interpreter services, and social services, and referring them to the appropriate person or area. The representative will also alert providers to emergent patient care needs. At UMass Memorial Health, everyone is considered a caregiver, playing an important part in the relentless pursuit of healing for patients, the community, and each other. The health system is comprised of over 20,000 employees working together.

Requirements

High School Diploma.
3 years of related experience (waived if candidate has Associate's or Bachelor's degree).
Ability to use specialized applications software and computer systems.
Must be multifunctional and able to work under stressful situations.
Exemplifies professional behavior and excellent communication and human relations skills.

Nice To Haves

Associate’s or Bachelor’s degree.
Knowledge of business office procedures and medical terminology/procedures preferred.

Responsibilities

Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
Confirms and verifies patient demographic and insurance information.
May collect co-payments from patients upon arrival.
Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
Assesses patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.