Ambulatory Service Rep, Renal Clinic, 24 Hour, Days

UMass Memorial Health•Worcester, MA

About The Position

Performs complex administrative duties for patients needing routine or urgent appointments, medical procedures, tests, and related ancillary services in an ambulatory or inpatient setting. Assesses patient needs, including financial counseling, interpreter services, and social services, and refers patients to the appropriate person or area. Alerts providers to emergent patient care needs. The role is based in the Renal Clinic and is scheduled for 24 hours per week, Monday through Friday, with scheduled hours of 8:30 a.m. to 5:00 p.m. It is a day-shift position. Flexible hours are needed. The hiring range is $20.94–$29.27 based on a full-time schedule of 40 hours per week; compensation for part-time or reduced schedules is prorated. A signing bonus may be available, with eligibility confirmed during the interview process.

Requirements

High school diploma.
Three years of related experience; this requirement is waived for candidates with an associate’s or bachelor’s degree.
Ability to use specialized application software and computer systems.
Ability to perform multiple functions and work under stressful situations.
Professional behavior and excellent communication and human relations skills.

Nice To Haves

Associate’s or bachelor’s degree.
Knowledge of business office procedures.
Knowledge of medical terminology and procedures.

Responsibilities

Greets visitors and patients arriving for scheduled or urgent care appointments and procedures.
Confirms and verifies patient demographic and insurance information.
May collect patient co-payments upon arrival.
Obtains patient or guardian consent signatures for treatment authorization and insurance or billing information.
Assesses patient needs, including financial counseling, interpreter services, and social services, and refers patients to the appropriate person or area.
Alerts providers to emergent patient care needs.