Ambulatory Pharmacy Technician - Anticoagulation Clinic
About The Position
Trinity Health is seeking an experienced, patient-focused Ambulatory Pharmacy Technician to support its ambulatory pharmacy services team in the Lakeshore region. The position primarily supports the Anticoagulation Clinic in Muskegon, Michigan, and serves as a link between patients, pharmacists, providers, and clinic staff. The role combines pharmacy knowledge, patient engagement, and care coordination to help ensure timely, high-quality care. The technician may also support additional ambulatory pharmacy programs as needed. The technician serves as an initial point of contact for patients, responds to inquiries, coordinates appointments and follow-up, manages referrals, supports patient outreach, and prepares accurate records. The role also includes monitoring work queues, communicating patient needs to providers and care team members, and working with pharmacists and other healthcare professionals to support clinic workflows and patient care initiatives. The position is full-time, 40 hours per week, on day shift.
Requirements
- High school diploma or equivalent.
- Licensed Pharmacy Technician (LPhT) in the State of Michigan.
- National Pharmacy Technician Certification (CPhT), or ability to obtain certification within six months of hire if prior pharmacy technician experience is present.
- Minimum of three years of pharmacy technician experience.
- Strong organizational, communication, and customer service skills.
- Ability to manage multiple priorities in a fast-paced healthcare environment.
Nice To Haves
- Graduate of an ASHP/ACPE-accredited Pharmacy Technician Training Program.
- Experience in ambulatory care, anticoagulation services, retail pharmacy, hospital pharmacy, or specialty pharmacy.
- Experience working within Epic or other electronic health record systems.
- Experience collaborating within multidisciplinary healthcare teams.
- Familiarity with care coordination, referral management, and patient outreach activities.
- Patient-centered and compassionate approach.
- Strong communication skills and enjoyment of helping others.
- Detail-oriented and highly organized.
- Comfort balancing phone, computer, and administrative responsibilities.
- Collaborative approach and appreciation for interdisciplinary healthcare.
- Adaptability and eagerness to support evolving ambulatory pharmacy services.
Responsibilities
- Serve as an initial point of contact for patients through a multi-line phone system.
- Respond to patient inquiries and direct concerns appropriately.
- Coordinate scheduling and follow-up appointments.
- Assist patients in navigating clinic services and care processes.
- Support pharmacist-managed anticoagulation services and other ambulatory pharmacy programs.
- Process and track patient referrals to ensure timely access to care.
- Assist with patient outreach initiatives and follow-up activities.
- Prepare and maintain accurate patient records and documentation.
- Monitor work queues and communicate with providers and care team members regarding patient needs.
- Work closely with pharmacists, physicians, nurses, and other healthcare professionals.
- Assist in maintaining efficient clinic workflows.
- Support quality improvement and patient care initiatives.
- Help ensure seamless coordination across ambulatory pharmacy services.
Benefits
- Competitive compensation
- Comprehensive medical, dental, and vision coverage
- Generous paid time off
- 403(b) retirement savings plan with employer contributions
- Career growth and professional development opportunities
- Collaborative team environment focused on patient-centered care
- Opportunity to make a direct impact on patients' health and outcomes
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
