Ambulatory Patient Access Representative-2
About The Position
This is a part-time, non-benefits eligible role. The work schedule is the 1st and 3rd weekend every month, with hours on Friday from 5:00 PM to 10:00 PM, Saturday from 11:30 AM to 8:00 PM, and Sunday from 11:30 AM to 8:00 PM. The primary function of this role is to greet and register patients, answer telephone calls, schedule appointments, and manage medical charts. The position requires providing excellent customer service, accurately obtaining patient demographic, insurance, and physician information, and screening customer data for insurance eligibility and pre-certification requirements. The role also involves identifying self-pay patients, referring them to financial assistance, and maintaining open communication with other departments and clinical staff. Additionally, the position may involve assisting in the shadowing and precepting of new employees.
Requirements
- High School Diploma or equivalent, required.
- CPR certification (based on position and as determined by manager).
- Demonstrated computer skills with the ability to navigate most current technology systems.
- Strong administrative skills.
- Able to multi-task within in a stressful environment.
Nice To Haves
- Associate’s Degree, preferred.
- One year of health care experience, preferred.
Responsibilities
- Greets and registers patients.
- Answers telephone calls.
- Schedules appointments.
- Pulls and files medical charts when indicated.
- Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
- Interviews and registers patients in registration areas that report up through Patient Access.
- Obtains accurate demographic, insurance, and physician information on registrations.
- Screens customer data to ensure patient is eligible for insurance indicated.
- Communicates differences to the customer.
- Screens registrations to ensure insurance pre-certification and physician referral requirements are met.
- Instructs customer on requirements.
- Assists in identifying self-pay patients and referring them to financial assistance when applicable.
- Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
- Assists in the shadowing/precepting of new employees.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
