Ambulatory Patient Access Representative-2

Nationwide Children's Hospital•Columbus, OH

1d•Onsite

About The Position

This is a part-time, non-benefits eligible role. The work schedule is the 1st and 3rd weekend every month, with hours on Friday from 5:00pm - 10:00pm, Saturday from 11:30am - 8:00pm, and Sunday from 11:30am - 8:00pm. The primary function of this role is to greet and register patients, answer telephone calls, schedule appointments, and manage medical charts. The position involves providing excellent customer service, interviewing and registering patients, obtaining accurate demographic and insurance information, screening for insurance eligibility and pre-certification, and identifying self-pay patients for financial assistance referrals. This role also requires establishing open communication with other departments and clinical staff, and assisting with the training of new employees.

Requirements

High School Diploma or equivalent, required.
Demonstrated computer skills with the ability to navigate most current technology systems.
Strong administrative skills.
Able to multi-task within in a stressful environment.

Nice To Haves

Associate’s Degree, preferred.
CPR certification (based on position and as determined by manager).
One year of health care experience, preferred.

Responsibilities

Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
Interviews and registers patients in registration areas that report up through Patient Access.
Obtains accurate demographic, insurance, and physician information on registrations.
Screens customer data to ensure patient is eligible for insurance indicated.
Communicates differences to the customer.
Screens registrations to ensure insurance pre-certification and physician referral requirements are met.
Instructs customer on requirements.
Assists in identifying self-pay patients and referring them to financial assistance when applicable.
Instructs customer on requirements.
Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
Assists in the shadowing/precepting of new employees.