Ambulatory Office Supervisor (Non-exempt)

WVU Medicine

3d•Onsite

About The Position

Supervises and coordinates activities and employees of applicable ambulatory office. This role involves overseeing daily operations, ensuring adherence to policies, and managing staff performance within a clinical environment. The supervisor will also handle patient and staff complaints, assist with budget processes, and ensure patient satisfaction.

Requirements

High school diploma or equivalent.
Obtain certification in Basic Life Support within 30 days of hire date.
Three (3) years of health care experience.
Demonstrated ability to effectively communicate verbally and in writing.
Must possess strong leadership and interpersonal skills.

Nice To Haves

Two (2) years in a healthcare management/supervisory position.

Responsibilities

Supervises and coordinates activities related to patient care activities within the ambulatory office.
Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians and co-workers.
Monitors daily operations to help ensure adherence to documented administrative and departmental policies and procedures.
Provides coaching and counseling to staff based upon performance management principals.
Identifies on-going continuing education needs of employees.
Keeps staff informed of processes, policies and other changes thorough continuous communication.
Gathers statistics, completes reports and performs other duties as scheduled or requested.
Communicates status of daily operations to Manager or Director as well as communicate problems hindering workflow to Manager or Director in a timely manner.
Handles patient/family or staff complaints, investigates complaint and makes recommendations on appropriate resolution.
Efficiently and assertively coordinates resolution of problems with other departments as monitored by Manager or Director.
Organizes and executes daily tasks in appropriate priority to achieve optimal productivity, accountability and efficiency.
Maintains functional knowledge of operational areas and is able to step into staffing as needed.
Ensures that patient satisfaction is being met and reported to Manager or Director any issues.
Assists with annual budget process.
Selects, hires, manages and evaluates the effectiveness of employees on a continuous basis.