Ambulatory Office Specialist -Breast Surgery - Physician Practice

Hackensack Meridian Health•Hackensack, NJ

3d•Onsite

About The Position

The Ambulatory Office Specialist is responsible for the Patient Access functions for ambulatory services identified in the ambulatory setting, including, but not limited to, facility based scheduling, pre-registration, registration, insurance verification, pre-certification, work queues, and financial clearance, under the direction of the practice mangers/directors.

Requirements

High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
EPIC Cadence and Prelude training, must pass exam upon completion of training.
Proficient PC skills.
Demonstrate Customer service proficiency.
Proficient written and oral communication skills.
Familiar with Medical terminology.

Nice To Haves

College BA/BS or Associates Degree.
Analytical skills relevant to registration /business or finance/medical terminology.
Experience with EPIC HB, Cadence or Prelude.

Responsibilities

Implements the Ambulatory scheduling, pre-registration, pre-certification, referral procurement and insurance verification policies and procedures for the assigned ambulatory point of service.
Assure referral work queue and registration work queue are worked daily and kept current.
Captures and enters appropriate documentation of patient registration and demographic information in the patient electronic medical record (EPIC) to maximize accuracy.
Complies with HUMG's patient financial responsibility and collection policies.
Provides patients with appropriate administrative information, as directed.
Communicates with clinical area to keep patients in waiting area informed of delays if needed.
Schedules follow up tests upon discharge.
Participates in audits of registrar accuracy and efficiency as it relates to accurate collection of insurance information and reimbursement.
Participates in coding, scheduling, or related activities as required.
Attempts to mediate daily scheduling, pre-registration, pre-certification or registration issues and elevates any issues that cannot be resolved independently.
Complies with all procedural workflows and departmental policies and procedures as identified.
Assumes other responsibilities as directed by either the Operations Manager or Director or the practice area.
Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.).
Adheres to the standards identified in the Medical Center's Organizational Competencies.