Ambulatory Navigator Clinics

Nashville General Hospital•Nashville, TN

2d•Onsite

About The Position

Nashville General Hospital is hiring an Ambulatory Navigator for our Clinics for Full-time day! We are seeking a compassionate and resourceful Navigator to join our ambulatory primary care and specialty clinic. The ideal candidate will assist patients in navigating the healthcare system, ensuring they receive coordinated, accessible, and patient-centered care within a Patient-Centered Medical Home (PCMH) model. This role involves direct patient interaction, care coordination, and collaboration with the healthcare team to enhance patient outcomes and experience.

Requirements

Experience in coordination care for individuals with chronic conditions and complex medical and social needs.
Experience participating in hospital care transition improvement programs.
Ability to adapt to evolving goals and requirements and to test new approaches to improved patient care.
Displays evidence of excellent leadership skills along with verbal, written, and interpersonal skills.
Displays critical thinking and clinical problem-solving skills.
Computer skills with proficiency in Electronic Health Record, Microsoft Products (Word, Excel, Outlook, Access and PowerPoint).
Experience with database and patient registries.
Two (2) years of college education or equivalent experience, required.

Nice To Haves

Five years of experience in the healthcare field, navigating the exchange, and/or financial counseling experience, preferred.
BS degree, preferred.

Responsibilities

Preparation of statistical data, financial statements, and reports to granting entity.
Preparation of correspondence, various reports, policy manual, and other administrative reports relating to the clinic.
Care coordination for physician patients, interviewing and directing visiting personnel and patients to appropriate offices.
Answers telephone makes appointments and perform related receptionist duties.
Maintains records of appointments and meetings for the physicians as needed.
Ensures a high level of customer service in the clinic and resolves issues promptly that may arise.
Provide suggestions for service improvement.
Enters patient data into designated registry/documentation system and generate reports as needed.
Coordinates scheduling of patient visits and referrals.
Actively supports and participates in community events that the physicians are supporting.
Provide follow-up when transitions occur, possibly including performing telephonic follow up or home visits for applicable patients and ensure a smooth transition from hospital/community facility to home.
Assures the consistent implementation of the treatment plan with the CCT through ongoing coordination and communication with various health care team members.
Collaboratively functions across the continuum of care.
Utilizing health behavior change techniques, identify patient readiness for self-management and barriers to optimal care, and implement interventions that address patient needs with the goal of improving or maintaining the health status of the patient.
Document care into electronic health record or registry.
Participate in hospital committees and initiatives as they relate to improving operations, patient education, gap closure and reducing preventable hospital readmissions.
Actively participate and support initiatives in any Payer Pay for Performance or Quality Improvement Plan as designated by the CCT Director.
Effectively communicates with the physicians to ensure an effective continuum of care:
Daily communication with the physicians
Provides financial interventions/recommendations to the CCT and physicians
Assists the physicians to recognize and resolve care gaps
Scribes for physicians as needed to optimized patient flow
Quality Assurance Oversight
Responsible for acquiring knowledge of accountable care act requirements to maintain compliance and improve value-based proposals and pay for performance measures, ensures accountability of assigned insurers outcomes and improvements
Works with Marketing on MD education programs and community education and marketing
All other duties as required or assigned

Benefits

Medical, Dental, and Vision Insurance within first 31 days of employment
Programs to reduce share of deductible and total out-of-pocket expenses
Metro Health Incentive Program - Access to high quality healthcare without incurring out-of-pocket expenses
Short and Long-Term Disability - up to 60% of eligible weekly pay
Life Insurance - Metro provides you with basic life and AD&D coverage equal to $50,000 ($32,500 if you are age 65 or older), at no cost to you.
Retirement Plan - eligible up to IRS max limits and includes company contribution
Shift and Weekend Differential Pay Offered on Nights and Weekends
Tuition Reimbursement for employee and dependents
12 paid holidays - any holiday worked is another holiday banked
Flexible Spending Accounts
Free Parking for all employees