Ambulatory Manager III (Neurosurgery)

Munson HealthcareTraverse City, MI

About The Position

The Practice Manager will be responsible for: Operational Leadership: Direct daily operations of assigned physician practice/program, including staff management, provider coordination, scheduling, and workflow optimization to ensure patient access, efficiency, and productivity goals are met. Financial & Performance Management: Develop and monitor annual budgets, oversee financial performance, and utilize key metrics (e.g., revenue cycle, provider utilization, access benchmarks) to drive operational and revenue outcomes. Revenue Cycle & Compliance: Maximize front-end revenue processes (scheduling, insurance verification, authorizations, POS collections) and collaborate with billing teams to ensure accuracy and resolve improvement opportunities. People & Patient Experience: Lead all HR functions including hiring, coaching, and performance management; foster communication and engagement with staff and providers; maintain patient satisfaction scores at or above target through evidence-based practices.

Requirements

  • Bachelor’s degree in a health-related field preferred; or 4+ years of progressive leadership experience in an ambulatory, medical office, or outpatient setting.
  • Strong interpersonal and organizational abilities; capable of working independently and collaboratively.
  • Medical terminology, EMR systems, coding, insurance billing, scheduling, data entry, and multi-line phone systems.
  • Interdisciplinary team collaboration and problem-solving within physician practices and across departments to improve quality and operation.

Responsibilities

  • Direct daily operations of assigned physician practice/program, including staff management, provider coordination, scheduling, and workflow optimization to ensure patient access, efficiency, and productivity goals are met.
  • Develop and monitor annual budgets, oversee financial performance, and utilize key metrics (e.g., revenue cycle, provider utilization, access benchmarks) to drive operational and revenue outcomes.
  • Maximize front-end revenue processes (scheduling, insurance verification, authorizations, POS collections) and collaborate with billing teams to ensure accuracy and resolve improvement opportunities.
  • Lead all HR functions including hiring, coaching, and performance management; foster communication and engagement with staff and providers; maintain patient satisfaction scores at or above target through evidence-based practices.

Benefits

  • Tuition reimbursement
  • in-person and online development
  • access to our career hub
  • Full benefits
  • paid holidays
  • 29 days of PTO
  • management incentive program
  • employee discounts
  • free individual retirement counseling
  • Free wellness platform for you and your family
  • personalized support for personal or family challenges
  • Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings
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