Ambulatory Clinical Manager

BMC Software•Boston, MA

1d•$112,000 - $162,500•Onsite

About The Position

Under the direction of the Associate Director of Specialty Pharmacy, leads and supports ambulatory specialty pharmacy services and team members across BMC clinics. Responsible for the continuous development and enhancement of ambulatory pharmacy programs and ensures that the operational and clinical aspects of practice areas are in compliance with department policies and procedures, department mission and value statements, hospital core beliefs as well as any accreditation bodies, federal, or state regulations. In addition, ensures optimum patient outcomes related to medication use by leading ambulatory and specialty pharmacists through the prevention and resolution of drug-related issues. Integrally involved in education of pharmacists, residents and students.

Requirements

Degree in Pharmacy from an accredited college of pharmacy.
Licensure to practice pharmacy in the Commonwealth of Massachusetts by the hire date.
Post-graduate training or at least five years of pertinent work experience.
Work experience in providing direct patient care (e.g., geriatric medicine, internal medicine, heart failure, infectious disease or anticoagulation)
Some leadership experience.
High level of analytical ability, organizational, and personal management skill to function as a role model and focus to ensure the concerted approach to clinical operations.
Ability to evaluate current pharmacy services and procedures to improve them through an evaluative process.
High level of interpersonal skills to relate to hospital healthcare personnel working cooperatively and collaboratively to resolve situations and problems, as well as effectively communicating and displaying leadership within and outside of the department.
High level of computer skills including word processing; operation of spread sheets and database management.

Nice To Haves

A master’s degree in a related field (e.g., MBA, MPH, MS in pharmacy) is preferred.
Completion of a clinical residency with an ambulatory pharmacy focus is preferred.
Board Certification in a specialty area (e.g., BCACP, BCPS) and/or certification in an ambulatory-related clinical specialty (e.g., CACP).

Responsibilities

Maximizes patient outcomes by optimizing both the operational and clinical aspects of care provided by ambulatory care specialists and reports regularly to the Associate Director of Ambulatory Clinical Pharmacy to ensure compliance with departmental quality improvement initiatives
Responsible for developing and expanding clinical pharmacy services in the ambulatory setting, collaborating with physician colleagues, and working with hospital and corporate leadership to obtain support for initiatives
Be instrumental to creative thinking and be a leader in the initiation of new clinical programs
Develops and manages specialized projects with payers using an interdisciplinary team of providers in the development of health system-innovations to improve patient care and reduce cost
Contributes and participates in department and hospital committees
Demonstrates leadership role in the teaching programs of the department of pharmacy services related to ambulatory care
Facilitates outcomes research in the ambulatory care setting
Assists the Associate Director of Ambulatory Clinical Pharmacy with the design, development, implementation and maintenance of new clinical quality improvement programs for the department and for the hospital’s accountable care organization, such as, but not limited to population health management and transitions of care.
Develops and implements workload statistics requiring management principals as well as integration and interpretation of data as a means of productivity enhancement
Identifies cost savings and revenue generating ideas through innovative methods within ambulatory care and specialty pharmacy groups
Helps improve prescription capture rate
Responsible for leading clinical components of accreditation standards including URAC and ACHC
Optimizes billing services for clinical pharmacy services provided by ambulatory care specialists
Works to improve continuity of care between inpatient and outpatient setting
Ensures and identifies quality assurance and improvement of all processes within purview
Ensures physician and other health care provider satisfaction with pharmacy services provided in clinic
Collects and maintains data on metrics that will be used to evaluate the impact of clinical pharmacy services provided in various areas and its direct impact on quality improvement and patient outcomes
Responsible for creating and maintaining a healthy work environment, where there is a culture of accountability, people feel supported, standards are applied and expectations are clear, and where leadership supports and leads, models behavioral standards and sets the example for how to do all things right.
Ensures clinical specialists have met minimum competency requirements for the role, and coordinates and supports continued education and training relevant to their specialized area
Assesses clinical specialist performance and prepares annual performance evaluations
Negotiates and strategize with the administrative director to intervene on practitioners who are non-compliant to practicing medication guidelines
Demonstrates ability to identify and resolve interpersonal or professional conflicts when dealing with members of the organization
Facilitates teamwork by coordinating regular team meetings within the ambulatory pharmacy group to Support team-building and the sharing of best practices
Improve and maintain effective communication amongst the team
Advance projects to completion
Identify and implement new opportunities for advancing ambulatory clinical pharmacy practice
Develops goals for each fiscal year to achieve the hospital and department missions, acting in concert with the directors of pharmacy and the chief pharmacy officer
Maintains own professional and specialized competency through continued education: attendance of at least one regional or national meeting per year.
Participates and presents/publishes results of research or noteworthy DUE/Quality Improvement projects at local, regional, and/or national meetings.
Precepts pharmacy residents as needed
Conforms to hospital standards of performance so that the best possible customer service and patient care may be provided.