Ambulatory Clinical Informaticist

Advocate Health and Hospitals Corporation • Charlotte, NC

43d • Remote

About The Position

Serve as a subject matter expert for the EHR and provides in-depth support to clinicians (Physicians, nurses, medical assistants and other clinical technicians) in the ambulatory setting and serves as a liaison between clinicians, operational leadership and IT. Troubleshoots EHR issues and provides ongoing support to ensure successful implementation of new technology and technology changes. Communicate and collaborate with CI and IT teams to address technical challenges. Develop as a Subject Matter Expert in one or more areas of specialty. Participate in efforts to manage change related to technology adoption. Provide end user support to help identify areas of opportunity to improve adoption and effective of new technology and processes. Provides basic reporting tool assistance to end users. Participate in organizational efforts to reduce administrative burden including the enhanced use of decision support tools and the use of data to drive decisions related to optimization and implementation. Begin to leverage clinical data analytics to drive informed decisions and create actionable insights through dashboards and reports. Supports and guides optimal use of clinical systems and supportive clinical documentation practices and tools. Ensures successful implementation, administration and documentation of new and/or existing clinical applications. Participate in cross-functional teams in reimagining clinical process and pioneer novel approaches to enhance patient care, teammate satisfaction and safety and outcomes. Begin to have the ability to analyze clinical workflows to identify bottlenecks, inefficiencies and areas for improvement. Participate in cross functional teams in implementing workflow enhancements Collaborate with CI teams across care settings to ensure appropriate workflows and clinical systems are utilized effectively and efficiently. Provide support to users of our clinical systems in the ambulatory setting (Physicians, Nurses, Medical Assistants, other clinical technicians), either in person or virtually, to promote effective and efficient use of technology and the EHR. Perform purposeful rounding in assigned areas, focusing on new functionality and opportunities for end user optimization. Become the go to resource for questions related and concerns related to the EHR and other clinical systems as assigned. Partners with the regional informatics training and education team to assist in training delivery as needed. Provides informal guidance/resources to new team members and customers. In partnership with the training and education team, evaluates training effectiveness and recommends modification to training programs accordingly. Integrates knowledge of policies and clinical resources into educational programming. Proactively monitor and respond to end user requests for assistance. Understand the pain points, challenges and technology needs related to the EHR and other clinical systems. Assist in onboarding of new Clinicians, introducing them to EHR functionalities and efficiencies as needed. Assist users in personalizing system settings to align with user preferences, either in person or virtually. Continuously seek ways to enhance user experiences and outcomes. Provides EHR and integrated clinical systems onboarding, ongoing education and training to all clinical end users as needed. Recommends additional training and education for multiple areas and roles based on ongoing evaluation and assessment. Assist the training team in delivering virtual training sessions for clinical staff as assigned. In partnership with the training team, develop job aids, quick reference guides and other material. Performs basic troubleshooting and escalates as needed. Works in partnership with clinical informatics and interdisciplinary team to help identify opportunities for optimization and technical improvements/changes. Identify opportunities for process optimization within clinical workflows. Collaborate with clinical and IT teams to streamline tasks, reduce redundancy and enhance efficiency. Promote adherence to recommended workflows. Support system upgrades and enhancements, ensuring smooth transition. Through formal and informal rounding, educate end users on best practices for utilizing clinical systems effectively. Utilizes evidenced based practice or best practice methodology of clinical system end users. Provides ongoing support and ensures successful implementation, administration and documentation of new upgrades, releases and enhancements. Develops and maintains key partnerships with site and area leaders. Participates in the development of analysis and design of EHR configuration to support organizational initiatives to ensure that end user needs are addressed. Focus on standardized best practice workflow processes and clinical content to ensure alignment across all sites/departments to support improved quality and patient safety outcomes. Assists in identifying metrics that monitor the effectiveness of implemented projects and programs. Following defined testing scripts and plans, perform testing of new or enhanced clinical workflows.

Requirements

• Associate degree or equivalent in IT or Health Related Field
• 2 Years Clinical, Clinical Informatics or IT Experience
• Strong communication skills and ability to convey technical information to non-technical users.
• Analytical mindset with the ability to identify areas for improvement.
• Passion for healthcare technology and a commitment to advancing patient care.
• Ability to conduct activities related to all phases of the clinical information system life cycle (plan, design, testing, implementation and monitoring).

Nice To Haves

• Epic Clinical Informatics Certification or attained within 18 months of hire
• Licensed/Certified Clinical Professional (CNA, MA, RN, RT, PT, RD, etc.)

Responsibilities

• Serve as a subject matter expert for the EHR and provides in-depth support to clinicians in the ambulatory setting.
• Serve as a liaison between clinicians, operational leadership and IT.
• Troubleshoot EHR issues and provide ongoing support for new technology implementation.
• Communicate and collaborate with CI and IT teams to address technical challenges.
• Develop expertise in one or more areas of specialty.
• Participate in change management related to technology adoption.
• Provide end-user support to improve adoption and effectiveness of new technology and processes.
• Provide basic reporting tool assistance to end users.
• Participate in efforts to reduce administrative burden through enhanced use of decision support tools and data.
• Leverage clinical data analytics to drive informed decisions and create actionable insights.
• Support and guide optimal use of clinical systems and documentation practices.
• Ensure successful implementation, administration, and documentation of clinical applications.
• Participate in cross-functional teams to reimagine clinical processes and enhance patient care, satisfaction, and safety.
• Analyze clinical workflows to identify bottlenecks and areas for improvement.
• Collaborate with CI teams across care settings to ensure effective utilization of clinical systems.
• Provide support to users of clinical systems in the ambulatory setting, in person or virtually.
• Perform purposeful rounding to focus on new functionality and end-user optimization.
• Become a go-to resource for EHR and clinical system questions.
• Partner with the informatics training and education team to assist in training delivery.
• Provide informal guidance and resources to new team members and customers.
• Evaluate training effectiveness and recommend modifications to training programs.
• Integrate knowledge of policies and clinical resources into educational programming.
• Proactively monitor and respond to end-user requests for assistance.
• Understand pain points, challenges, and technology needs related to EHR and clinical systems.
• Assist in onboarding new clinicians with EHR functionalities.
• Assist users in personalizing system settings.
• Continuously seek ways to enhance user experiences and outcomes.
• Provide EHR and integrated clinical systems onboarding, education, and training.
• Recommend additional training and education based on evaluation and assessment.
• Assist the training team in delivering virtual training sessions.
• Develop job aids, quick reference guides, and other training materials.
• Perform basic troubleshooting and escalate issues as needed.
• Identify opportunities for optimization and technical improvements/changes.
• Identify opportunities for process optimization within clinical workflows.
• Collaborate with clinical and IT teams to streamline tasks and enhance efficiency.
• Promote adherence to recommended workflows.
• Support system upgrades and enhancements.
• Educate end users on best practices for utilizing clinical systems.
• Utilize evidence-based practice or best practice methodology for clinical system end users.
• Provide ongoing support and ensure successful implementation of upgrades and enhancements.
• Develop and maintain key partnerships with site and area leaders.
• Participate in the analysis and design of EHR configuration.
• Focus on standardized best practice workflow processes and clinical content.
• Assist in identifying metrics to monitor project and program effectiveness.
• Perform testing of new or enhanced clinical workflows.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree