Ambulatory Care Nurse - Urology

WakeMed Health & Hospitals•Raleigh, NC

4d•Onsite

About The Position

Ambulatory Care Nurse I – Urology WakeMed Physician Practices – North Raleigh Urology Are you a compassionate Registered Nurse who thrives in a fast-paced, patient-centered environment? WakeMed Physician Practices is seeking an Ambulatory Care Nurse I (ACN) to join our growing Urology team in North Raleigh. This role offers the opportunity to build meaningful relationships with patients while providing expert clinical support and care coordination throughout their healthcare journey. As an Ambulatory Care Nurse, you will serve as a vital liaison between patients, providers, caregivers, and the interdisciplinary care team. You will play a key role in triaging patient needs, delivering education, coordinating care plans, and ensuring patients receive timely, high-quality care in the outpatient setting. This position is ideal for a nurse who enjoys combining clinical expertise with strong communication, critical thinking, and patient advocacy skills. At WakeMed, we embrace our CARES Professional Practice Model (Compassion, Advocacy, Relationships, Excellence, and Safety) and are committed to delivering exceptional care through our Patient & Family Centered Care philosophy.

Requirements

Current North Carolina Registered Nurse (RN) license or compact state RN license required
Diploma in Nursing or Associate Degree in Nursing from an accredited nursing program
Strong clinical assessment and triage skills.
Excellent communication and relationship-building abilities.
Ability to prioritize multiple patient needs in a busy ambulatory setting.
Passion for patient education and advocacy.
Critical thinking and sound nursing judgment.
Commitment to quality, safety, and continuous improvement.
Dedication to delivering care that reflects WakeMed's Wake Way to Excellence values.

Nice To Haves

Ambulatory or outpatient nursing
Urology, surgical, oncology, nephrology, or specialty practice settings
Telephone triage and patient care coordination
Chronic disease management
Electronic medical record documentation
Patient education and care planning
Care management or case management activities

Responsibilities

Coordinate and manage patient care across the continuum of treatment for urology patients.
Triage incoming patient concerns, assess clinical needs, and collaborate with providers to ensure timely interventions.
Educate patients and families regarding diagnoses, treatment plans, medications, procedures, and follow-up care.
Identify patients who may require additional care management services and facilitate appropriate referrals and resources.
Monitor patient progress, evaluate outcomes, and adjust plans of care in collaboration with providers and the healthcare team.
Advocate for patients and families while fostering positive, trusting relationships.
Document assessments, interventions, and patient communications accurately within the electronic medical record.
Support quality initiatives, patient experience goals, and operational excellence efforts across the practice.
Collaborate with physicians, advanced practice providers, medical assistants, and community resources to optimize patient outcomes.