Ambulatory Care Assistant

American Addiction Centers • Sheboygan, WI

3d • Onsite

About The Position

The Ambulatory Care Assistant (ACA) performs non-clinical and clinical functions to support patient care within the AMG Sheboygan - Family Medicine department. This full-time position, working Monday-Friday with hours potentially varying slightly, focuses on patient flow, appointment scheduling, and assisting clinicians with patient care tasks as defined by the ACA Scope of Practice. The role requires strong communication, computer, time management, and organizational skills, along with the ability to perform physical requirements such as lifting up to 35 pounds. The ACA is responsible for maintaining a safe and efficient patient environment, including room preparation, specimen collection, and quality control.

Requirements

• Current BLS certification or will obtain within first 6 months of hire
• High school diploma or GED required
• Strong communication skills
• Proficient computer skills
• Strong time management and organizational skills
• Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

Nice To Haves

• Experience taking patient vital signs preferred
• Knowledge of medical terminology preferred

Responsibilities

• Answers telephones, transfers calls as appropriate, gathers information for messaging.
• Schedules appointments, performs patient check-in, informs clinician of delays and status of waiting patients, performs visit closure.
• Directs or escorts patients or visitors to appropriate area, provides return to work/school paperwork, and immunization records.
• Responsible for rooming patients along with tasks defined in the ACA Scope of Practice grid following established procedures.
• Responsible for safe, accurate specimen collection including patient identification and labeling based on laboratory collection procedures and communicate to the clinician any delays in obtaining results.
• Collection and performance of POCT is limited as defined in the ACA Scope of Practice Grid.
• Accurately performs and maintains site quality control logs in accordance with standards for maintaining CLIA certification.
• Maintains test tracking log (if applicable).
• Manage patient flow, including cleaning and preparing rooms.
• Using Emergent Symptom List as a guide to direct urgent and emergent concerns to the clinical team/clinician as appropriate.
• Knowledgeable of where emergency equipment is located and role in medical emergencies.
• Distribute, as instructed by the care team/clinician, written patient education and discharge instructions. (may not review or reinforce)
• Assists patients in obtaining additional services ordered by the clinician as part of discharge planning and scheduling/entering referrals as directed.
• Practices standard precautions in all patients encounters as appropriate.
• Orders supplies as directed and maintains inventory par levels using standard products.
• Reports equipment concerns to site leadership.
• May be required to perform other related duties as assigned.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED