Ambulatory Care Assistant: Digestive Health Clinic

Hoag•Aliso Viejo, CA

About The Position

The Ambulatory Care Assistant (ACA) is responsible for maintaining a highly professional environment, ensuring a collaborative relationship with patients, physicians, referring physicians, non-licensed and licensed staff in the Clinic. The ACA assists with non-clinical tasks required to ensure smooth patient access and flow including scheduling patients for follow up office visits, imaging and lab work, preparation of appropriate chart elements, and escorting patient to room and collecting vital signs and patient information. May perform blood draw with phlebotomy certification. Assists physician with tasks such as removing bandages, collection of samples not requiring sterile procedures, and other non-sterile tasks. Stocks and organizes exam rooms and assists with storage of medical supplies. This position also handles the pre-authorization process and acts as a liaison between the providers and patient. The ACA works collaboratively with clinical staff to ensure all proper records are received and all appropriate testing is completed prior to appointment/surgery date. The ACA provides updates to the clinic staff and patients on timing ensuring patient flow. Performs other duties as assigned. The EHS ACA duties do not include the pre-authorization process or setting up surgery dates. The EHS ACA works with the Worker’s Compensation Case manager and the RNs to communicate with the Employee with respect to testing, treatment options, and referring physician offices. The EHS ACA works under the supervision of the RN.

Requirements

High school graduate or equivalent
One plus years in healthcare related field
Minimum one year of previous experience within an acute healthcare system environment
Basic knowledge of Microsoft Office Suite, including Outlook, Word and Excel
Basic knowledge of medical terminology
Current BLS - Basic Life Support (AHA)

Nice To Haves

One to two years Associate or Bachelors’ degree in healthcare-related field
Working Knowledge of EPIC or other Electronic Medical Record system ‘EMR’
Qualified bilingual or multilingual candidates
State of California Certified Phlebotomy Technician I (CPTI) Certification
Wound Healing Center - BLS required within 6 months of hire

Responsibilities

Maintaining a highly professional environment
Ensuring a collaborative relationship with patients, physicians, referring physicians, non-licensed and licensed staff in the Clinic
Assisting with non-clinical tasks required to ensure smooth patient access and flow
Scheduling patients for follow up office visits, imaging and lab work
Preparation of appropriate chart elements
Escorting patient to room and collecting vital signs and patient information
Assisting physician with tasks such as removing bandages, collection of samples not requiring sterile procedures, and other non-sterile tasks
Stocking and organizing exam rooms
Assisting with storage of medical supplies
Handling the pre-authorization process
Acting as a liaison between the providers and patient
Working collaboratively with clinical staff to ensure all proper records are received and all appropriate testing is completed prior to appointment/surgery date
Providing updates to the clinic staff and patients on timing ensuring patient flow
Communicating with the Employee with respect to testing, treatment options, and referring physician offices (EHS ACA)
Performing other duties as assigned