Ambulatory Application Analyst I

Deaconess Health System•Evansville, IN

1d•Remote

About The Position

Help Improve Outpatient Care Through Technology We are seeking an Application Analyst I – Ambulatory Applications to join our Digital Technology Services (DTS) team. In this role, you will support, configure, and optimize the applications that power physician practices, outpatient clinics, and ambulatory care settings across Deaconess Health System. You'll work closely with providers, clinic staff, operational leaders, and fellow technology professionals to ensure clinical applications are functioning effectively and supporting efficient, patient-centered care. This role is ideal for someone who enjoys troubleshooting, workflow analysis, system optimization, and building strong partnerships with healthcare teams. As a trusted resource for ambulatory applications, you'll have the opportunity to contribute to system enhancements, enterprise initiatives, and ongoing improvements that help clinicians provide exceptional care.

Requirements

Bachelor's degree in CIS, Computer Science, Information Technology, or a related field, or equivalent combination of education and experience
Three or more years of healthcare or enterprise application support experience
Experience supporting clinical applications, preferably in ambulatory or outpatient environments
Understanding of outpatient workflows, including scheduling, documentation, orders, referrals, and billing processes
Experience with SQL queries, reporting tools, and data analysis
Familiarity with system integrations, interfaces, testing, and application upgrades
Strong analytical and problem-solving skills
Excellent communication and customer service abilities
Ability to prioritize multiple projects and support requests in a fast-paced healthcare environment
Strong attention to detail and commitment to continuous improvement

Responsibilities

Support, maintain, and optimize ambulatory and outpatient clinical applications
Troubleshoot and resolve escalated application issues to minimize workflow disruptions
Partner with providers, clinic staff, and operational leaders to understand business needs and identify technology solutions
Conduct workflow analysis and discovery sessions to improve system efficiency and user experience
Configure and maintain application build, templates, screens, reports, queries, and automation tools
Support system upgrades, testing, maintenance activities, and performance optimization efforts
Collaborate with DTS teams to support interfaces, integrations, and data exchange processes
Create and maintain technical documentation, workflow guides, and support materials
Follow established change management, build, testing, and production support processes
Provide end-user support, education, and training as needed
Serve as a subject matter expert for assigned ambulatory applications and workflows
Identify opportunities for process improvement and recommend solutions that enhance patient care and operational efficiency

Benefits

An opportunity to directly support the technology that enables outpatient care across the health system
Meaningful work that combines healthcare, technology, and workflow improvement
Exposure to ambulatory operations, clinical workflows, and enterprise healthcare applications
Opportunities to lead optimization efforts and contribute to strategic technology initiatives
Professional growth through hands-on application support, project participation, and technical development
Collaboration with providers, operational leaders, and healthcare technology professionals
A supportive team environment focused on innovation, learning, and continuous improvement
Career advancement opportunities within Digital Technology Services and healthcare IT
A stable healthcare organization committed to improving patient care through technology and teamwork
Remote work eligibility based on organizational guidelines and position requirements