Ambulatory Access Manager - Specialty Departments

VCU Health•Richmond, VA

23h•Remote

About The Position

The Ambulatory Access Manager Specialty Departments provides strategic and operational leadership for the Specialty Access function, supporting consistent, data-driven improvements in scheduling and Epic-enabled workflows. This role oversees staff performance, drives workflow standardization, and partners with specialty and enterprise leaders to strengthen patient access across the organization.

Requirements

Bachelor’s degree in Business , Finance, Health Information Management or related field.
Minimum of five (5) years of experience in healthcare operations with familiarity in Epic scheduling workflows and access tools.
Minimum of three (3) years of direct management experience in an operational or technical environment.
Demonstrated ability to lead teams, manage priorities, and guide workflow and process improvement initiatives.
Strong communication and facilitation skills, with ability to drive alignment across departments.
Ability to lead organizational change and ensure compliance with access standards.
Permanently reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Kentucky, Kansas, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, South Carolina, Tennessee, Texas, Virginia, or West Virginia.

Nice To Haves

Master’s Degree preferred (e.g., MBA, MHA, MPH).
Combination of education and experience in lieu of a degree.

Responsibilities

Leads and supervises Access Optimization Specialists and Design Specialists, providing coaching, performance management, workload assignment , and professional development.
Drives workflow optimization for specialty departments, including scheduling design, electronic health record configuration, and operational standardization to improve patient access.
Collaborates with specialty department leaders, clinical leadership, and Ambulatory Operations to assess needs, remove barriers, and support access strategies tailored to each specialty.
Monitors service level achievement, workload distribution, and operational performance metrics, ensuring quality, timeliness, and alignment with enterprise access standards.
Participates in system and process design reviews, identifying improvement opportunities, initiating redesign efforts, and ensuring change adoption across stakeholder groups.
Supports expansion and optimization of electronic health record scheduling functionality , including self-scheduling, ticket scheduling, decision-tree logic, appointment request workflows, and provider templating.
Provides specialty-specific consultations and subject-matter guidance , ensuring departments align to access standards while addressing unique clinical and operational complexities.
Maintains documentation, standards of practice ( SOPs ) , role guides, and knowledge resources to support continuity, onboarding, and organizational learning within the access function.
Drives strategic alignment of specialty access initiatives with enterprise access goals, ensuring work supports standardization and long-term sustainability.
Leads organizational change efforts for access initiatives, ensuring stakeholder engagement, adoption of standardized workflows, and reinforcement of enterprise access practices across specialties.