Ambulance Dispatch Supervisor

PREMIER MEDICAL TRANSPORT INC • Brea, CA

3d • $30 - $34 • Onsite

About The Position

The Ambulance Dispatch Supervisor oversees daily operations of the EMS dispatch center, ensuring efficient, accurate, and timely coordination of emergency and non-emergency medical transport services. This role supervises dispatch personnel, maintains compliance with protocols, and supports high-quality patient care through effective communication and leadership. PLEASE ONLY APPLY IF YOU HAVE AMBULANCE, 911 DISPATCH OR EMT EXPERIENCE. 12 hour shifts with OT after the 8-hour, and paid lunch.

Requirements

• High school diploma or GED required; Associate’s or Bachelor’s degree preferred
• Minimum 3–5 years of EMS dispatch experience (Preferred)
• Prior supervisory or leadership experience preferred
• Certification in Emergency Medical Dispatch (EMD) required (or ability to obtain)
• Strong knowledge of dispatch systems, CAD software, and radio communications
• Excellent communication, decision-making, and multitasking skills
• Ability to remain calm and effective in high-pressure situations

Nice To Haves

• Associate’s or Bachelor’s degree preferred
• Minimum 3–5 years of EMS dispatch experience (Preferred)
• Prior supervisory or leadership experience preferred

Responsibilities

• Supervise and support dispatch staff during assigned shifts
• Monitor call handling, dispatch accuracy, and response times
• Ensure compliance with local, state, and federal EMS regulations
• Coordinate ambulance deployment and resource allocation
• Provide training, coaching, and performance evaluations for dispatchers
• Handle escalated calls and critical incidents as needed
• Maintain dispatch logs, reports, and quality assurance records
• Collaborate with EMS crews, hospitals, and public safety agencies
• Assist in scheduling and staffing to ensure adequate coverage

Benefits

• Paid weekly
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) plan with employer match
• Ongoing training and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees