Ambassador - Frontgate

The Westin Riverfront Resort & Spa • Avon, CO

6d • $23 - $25 • Onsite

About The Position

Ambassador - Frontgate
Do you have a passion for hospitality and a knack for making people feel right at home? At Frontgate | Avon, we’re on the lookout for dynamic Ambassadors who are ready to be the face of our guest experience. From that first warm welcome to a fond farewell, you'll be the one turning moments into memories. If you're a natural at building connections, thrive on solving problems with a smile, and love the idea of making someone’s day—this is your moment. Come be the spark that keeps our front desk glowing!

Requirements

• Maintain a professional appearance and possess a friendly, helpful demeanor to address guest needs and concerns.
• Strong verbal and written communication skills are essential for interacting with guests and colleagues.
• Ability to multitask efficiently, handling calls, check-ins, and more simultaneously.
• Familiarity with property management systems, phone systems, and basic computer applications is important.
• Ability to collaborate effectively with other staff members to ensure smooth operations.

Responsibilities

• Provide a warm, professional welcome to guests, handling check-ins, check-outs, and reservations efficiently and with care
• Deliver exceptional customer service by addressing guest needs and concerns promptly, striving to exceed expectations
• Collaborate with housekeeping and maintenance teams to ensure smooth communication and timely support for guest and owner requests
• Manage incoming and outgoing mail and packages, and assist with administrative tasks including filing, data entry, and record-keeping
• Maintain a clean, organized front desk area to support a safe and well-maintained property environment

Benefits

• Onsite Parking
• Easy location to access outside the resort gates
• Convenient scheduling (no super early or late-night shifts)
• Winter Wellness Program (Epic Merchant Ski pass or end of season bonus, based on hire date)
• Three Health Insurance plans
• Dental, Vision, & Accident Insurance
• Life Insurance
• Generous PTO program
• 401(K) Plan with a discretionary employer match
• Career Development Trainings
• Discounted Gym Memberships at The Athletic Club Westin
• Discounts at Eye Pieces
• Corporate Discounts through Perk Spot
• Sabbatical Program
• $500 Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed