Ambassador (similar to Customer Service/Front Desk Associate)

Cohere Life, Inc.•Bethel Island, CA

16h•Onsite

About The Position

The Island Camp at Delta Coves is a unique club-style amenity designed specifically for the residents of this wildly water centric community located on Bethel Island. Ambassadors (similar to Customer Service/Front Desk Associate) at Island Camp are tasked with providing a warm, welcoming presence while assisting residents with access to the pool, fitness center, classes, events and other activities. Ambassadors will monitor use of all private facilities and adjacent grounds to ensure adherence to community guidelines, as well as safe and proper use of amenities. Ambassadors set the tone for customer service and stakeholder interactions and model the qualities of neighborliness and inclusion. As an integral member of the Community Life team, Ambassadors will contribute to the success of events, programs and other resident engagement experiences, all of which are designed to create a sense of community and lifestyle that sets Delta Coves apart from any other place to live. Ambassadors should expect to work a flexible schedule that includes evenings, weekends and holidays. Ambassadors will also be scheduled on an as-needed basis, with no minimum guaranteed hours per week. This seasonal position will be on average 15-25 hours per week, weekday evenings and weekend evenings.

Requirements

Any education or experience in customer service, event support, front desk, or similar background
Passion for people and ability to engage in authentic, meaningful ways
Collaborative; predisposed to partnership and teamwork
Personable, tactful and diplomatic
Ability to handle tense interactions with poise
Predisposition to problem-solving
Flexibility and adaptability
Fun!
Maintain CPR, First Aid and AED certifications.

Responsibilities

Serve as “first responder” and “gate keeper” for facilities and team, answering questions, providing assistance and responding to needs quickly and accurately.
In a community engaging fashion, promote and inform residents of current and upcoming clubs, classes, programs, events and volunteer opportunities; assist with registration as appropriate.
Handle customer service needs with a friendly and caring – yet assertive – demeanor, following community standards and facility guidelines; must be comfortable approaching residents who may not be following policies; capable of handling escalated situations.
Showcase amenities and programs to visitors through tours.
Monitor interior and exterior spaces, including facility grounds, pool and adjacent areas, regularly throughout the shift with a specific focus on the pool during high use periods.
Assist with events, programs and activities as requested.
Assist with administrative functions, including: updating community event calendars; hard copy materials; displays; data entry and database systems; inventory and ordering; printing reports, etc.
Assist residents with check-out/check-in of recreation equipment and ensure that all resources are in good repair; report disrepair to appropriate manager for action.
Serve as primary point of contact for individuals and groups renting or otherwise utilizing amenities for specific functions. Explain rules; provide information and review rental checklist with responsible resident; ensure area is properly set for the event; assist with set-up as necessary; inspect area post event to ensure renter’s compliance with policy.
Ensure that all residents and guests are adhering to the established facility use agreement; monitor residents and guests; as necessary, check access card and match with photo identification to verify access rights; respectfully and with high courtesy work with residents and their guests to resolve infractions.
Collect items left by residents; store lost items in the lost and found; retrieve and return to owner as necessary.
Perform light cleanup; tidy and reset patio, pool deck and amenity furniture as needed throughout the day to maintain a clean and neat appearance; wipe down tables, counters, chairs and fitness equipment as necessary.
Visually inspect the pool to ensure proper clarity and cleanliness; notify manager of any items that would require immediate attention.
Submit work orders and follow up as necessary.
Maintain CPR, First Aid and AED certifications.
Must be able to lift at least 30 pounds, stay on feet for long periods of time, physically able to complete execution of duties.