Ambassador/Greeter

Gun Lake Tribal Gaming•Wayland, MI

5d•Onsite

About The Position

This AAA Four Diamond Casino Resort is seeking an enthusiastic and professional Ambassador/Greeter to join our team. The Wawyé Oasis is a large recreational and entertainment area featuring three separate pools for adults and families, as well as a concert venue with a capacity of up to 1,200 people. The ideal candidate will be responsible for greeting guests, controlling entry, assisting with ticketing, and providing exceptional customer service.

Requirements

Must be 18+ years old.
High school diploma or GED equivalent required.
Previous experience in a customer service or hospitality role, preferably in an entertainment or recreational setting, required.
Excellent communication and interpersonal skills, strong attention to detail, ability to multitask and handle high-pressure situations.
Polished and professional appearance and demeanor.
Must hold/maintain certification with Alcohol Awareness (TIPS). If not already certified, training will be provided.
Must be able to obtain a gaming license with the Gun Lake Tribal Gaming Commission.

Nice To Haves

Familiarity with electronic ticketing systems and kiosks preferred.

Responsibilities

Warmly greet all guests as they arrive at the Oasis.
Verify guest room key or eTix tickets for entry to the pools, and eTix tickets for the concert venue.
Manage guest flow and ensure orderly entry to the venue.
Collaborate with team members to support various events, adjusting duties based on event requirements.
Assist in the setup and breakdown of event areas as needed.
Provide assistance as needed to other Team Members to ensure smooth operations during events.
Address guest inquiries about current and future events, providing detailed and accurate information.
Assist guests in obtaining eTix from kiosks for upcoming events.
Must have cash handling experience, responsible for all transactions in a Casino environment.
Have knowledge of all methods of check tendering (cash, comp, coupon, credit card, points, gift certificates, etc.).
Run cash register and handle money.
Responsible for register bank and all money, charges, and comps collected during a shift.
Follow proper transaction settlement procedures.
Must maintain accurate cash handling and blind drop procedures when using a cash bank in accordance with department policies.
Ensure all guest interactions are handled with professionalism and courtesy.
Remain alert for potential emergencies and respond according to established protocols.
Communicate effectively with security and management during emergency situations.
Participate in emergency drills and training sessions as required.
Maintain a high level of customer service by addressing guest needs promptly and efficiently.
Handle complaints or concerns with a positive and proactive approach.
Ensure a welcoming and enjoyable experience for all guests at the Oasis.
All other duties as assigned.