AMBASSADOR DEALER - TABLE GAMES

Plaza Hotel & Casino LLC•Las Vegas, NV

4d•Onsite

About The Position

POSITION SUMMARY: Ambassador Dealers are dedicated to providing outstanding service in order to create lasting and favorable memories. This position executes the company’s core service standards, brand attributes, and initiatives. Job functions include providing prompt, accurate, and courteous service while dealing with multiple games and providing all other supporting services. All duties are to be performed in accordance with department and property policies, practices, and procedures. Top 5 Specific Job Functions: Provide excellent service consistent with the property’s core service standards and brand attributes Greet and welcome guests, establish rapport, and provide excellent customer service by answering questions, resolving disputes, and adhering to guest requests Handle transactions for “buy-ins”, payoffs, and markers Deal multiple games Take losing bets and pay winning bets following the rules and procedures Other Specific Job Functions: Maintain a professional, friendly, and courteous atmosphere that provides guests with an exceptional gaming experience and ensures efficient operations Provide a welcoming atmosphere by interacting, engaging, entertaining, and inspiring guest service and create positive, memorable, and efficient guest interactions Proactively greets guests within the gaming environment, identifying needs and fulfilling them appropriately Directing guests as appropriate to minimize wait times. Actively identifies, acknowledges, diagnoses, and resolves guest concerns following service recovery protocols Enthusiastically promotes the features and benefits of Royal Rewards, venues, and outlets Maintains comprehensive and accurate knowledge of groups, events, amenities, outlets, and general information, and proactively resolves any guest issue that arises, including the coordination of departmental assistance when necessary Exceeds standards for personal appearance and grooming at all times Verify fills and credits to the game Maintain general property knowledge Perform all duties while providing maximum game protection Notify supervisor/manager of any suspicious or unusual activity and/or transactions in a timely and responsible manner. Standing for long periods of time may be required This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements

Must be 21 years of age or older
At 6 months of experience, and/or have completed Dealer School
Adheres to appropriate gaming regulations, policies, and procedures
Deal multiple games
A highly motivated and energetic personality
Has the ability to take initiative and exhibit flexibility
Excellent customer service skills
Have interpersonal skills to deal effectively with all business contacts
Professional appearance and demeanor
Work varied shifts, including weekends and holidays
Able to effectively communicate in English, in both written and oral forms
Must have or be able to obtain a Gaming Registration
Ability to pass an audition and interview
Professional appearance and demeanor
Willingness to learn how to deal with additional games

Nice To Haves

At least 1 year of experience as a Dealer
High School diploma and equivalent
Previous experience working in a similar gaming setting

Responsibilities

Provide excellent service consistent with the property’s core service standards and brand attributes
Greet and welcome guests, establish rapport, and provide excellent customer service by answering questions, resolving disputes, and adhering to guest requests
Handle transactions for “buy-ins”, payoffs, and markers
Deal multiple games
Take losing bets and pay winning bets following the rules and procedures
Maintain a professional, friendly, and courteous atmosphere that provides guests with an exceptional gaming experience and ensures efficient operations
Provide a welcoming atmosphere by interacting, engaging, entertaining, and inspiring guest service and create positive, memorable, and efficient guest interactions
Proactively greets guests within the gaming environment, identifying needs and fulfilling them appropriately
Directing guests as appropriate to minimize wait times.
Actively identifies, acknowledges, diagnoses, and resolves guest concerns following service recovery protocols
Enthusiastically promotes the features and benefits of Royal Rewards, venues, and outlets
Maintains comprehensive and accurate knowledge of groups, events, amenities, outlets, and general information, and proactively resolves any guest issue that arises, including the coordination of departmental assistance when necessary
Exceeds standards for personal appearance and grooming at all times
Verify fills and credits to the game
Maintain general property knowledge
Perform all duties while providing maximum game protection
Notify supervisor/manager of any suspicious or unusual activity and/or transactions in a timely and responsible manner.