Amb Clin Cler Asst-Peds Surg

Hurley Medical Center•Flint, MI

About The Position

Performs more difficult and complex clerical functions in ambulatory clinics, involving decisions of moderate degree and considerable typing, customer service, and time management skills. Complies with appropriate safety and infection control standards and participates in quality assessment and continuous quality improvement activities. Performs job duties courteously and in a customer-focused manner according to the Hurley Family Standards of Behavior. Works under the direct supervision of a Manager or designee, who assigns work and checks it for completeness and accuracy. May exercise working supervision over a few employees engaged in record keeping and/or routine office work.

Requirements

High school diploma and/or GED equivalent, supplemented by business courses.
Working knowledge of office practices and procedures, business English, spelling, arithmetic, and medical terminology.
Aptitude for computerized information processing.
Ability to make accurate and rapid arithmetic calculations and tabulations.
Ability to write legibly and read and interpret charts and other data.
Ability to maintain, keep, and prepare medical records.
Ability to understand and follow oral and written instructions.
Ability to communicate tactfully and courteously with patients, physicians, Medical Center staff, and the general public.

Nice To Haves

One year of experience in a responsible office work setting is preferred.
Employees who pass the performance test of accurately keying 110 strokes per minute may be automatically allocated to a level 114.

Responsibilities

Registers and interviews patients, and enters patient demographics, insurance information, and medical history into a computer terminal.
Verifies patient insurance and identifies proper billing procedures.
Verifies and enters charges and patient information revisions into the computerized information system.
Types forms, letters, appointment cards, receipts, histories, records, vouchers, charts, and other materials from rough drafts or other sources using a typewriter, word processor, or microcomputer.
Composes routine letters, rough-draft report narratives, and other correspondence; work may involve technical or medical terminology and independent action and discretion.
Receives fees from patients and other sources.
Reconciles, posts, and balances complex records that may require some bookkeeping knowledge.
Maintains records, files, charts, and other information accurately, and pulls charts for patient care providers in a timely manner.
Greets patients, physicians, visitors, and other customers; answers telephones and receives callers; refers individuals to appropriate personnel; explains moderately complex procedures and activities; and relays information among physicians, staff, and patients.
Ensures appropriate follow-up and assists with patient follow-up and customer service evaluations.
Gathers and compiles statistical data and prepares standardized reports, such as those concerning patient demographics, patient visits, and physician utilization.
Assists in manual and computerized payroll preparation by assembling and computing data from available records.
Makes difficult arithmetic computations and checks computations made by others.
Verifies the accuracy of information and completeness of records, forms, and other documents according to detailed procedures or by comparison with original sources.
Assists with orientation of personnel newly assigned to the clinic.
Requisitions supplies and equipment.
Receives and distributes mail.
Uses new improvements and/or technology related to the job assignment.
Performs other related duties as required.