Amazon Connect/AWS Developer
About The Position
Connex is a leading technology solutions provider with 600 professionals across 14 offices in North America. We focus on delivering high-quality, scalable solutions while maintaining a strong commitment to integrity, accountability, and technical excellence. Our team is dedicated to ensuring clients and partners receive exceptional service. We are looking for an Amazon Connect / AWS Developer to design, build, and optimize cloud-based contact center solutions. This role focuses on developing Amazon Connect environments, integrating AWS services, and ensuring performance, scalability, and reliability across implementations.
Requirements
- Strong experience in AWS architecture or cloud engineering
- Hands-on expertise with Amazon Connect and related AWS services, including: Lambda, DynamoDB, S3, Lex, Polly, IAM, Kinesis, CloudWatch, CloudFront, Redshift, Pinpoint, Step Functions, Secrets Manager, Cognito, Comprehend, Transcribe, Elasticsearch, and Direct Connect
- Proficiency in Java and Node.js
- Experience with Infrastructure as Code (CloudFormation or Terraform)
- Solid understanding of AWS security best practices
- Experience with monitoring, logging, and performance optimization tools
Nice To Haves
- Experience with additional AWS services
- Familiarity with Agile or Scrum environments
- AWS certifications (Solutions Architect, Developer, etc.)
Responsibilities
- Design and build Amazon Connect solutions, including contact flows, IVR systems, and routing strategies
- Integrate Amazon Connect with AWS services such as Lambda and DynamoDB
- Support scalable and efficient solution architecture
- Develop AWS-based solutions using Java and Node.js
- Build and deploy infrastructure using CloudFormation or Terraform
- Apply AWS security best practices across all implementations
- Monitor system performance using AWS tools such as CloudWatch
- Optimize reliability, scalability, and system performance
- Ensure high availability of contact center environments
- Maintain clear and up-to-date technical documentation
- Provide troubleshooting and ongoing support for existing solutions
- Work with cross-functional teams including IT, security, and operations
- Communicate effectively with stakeholders to gather requirements and provide updates
Benefits
- Work with a highly skilled and collaborative team
- Hybrid flexibility in the Greater Toronto Area
- Opportunity to grow within a fast-moving, technology-driven environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
