Amazon Account CARE Specialist

Seaman Corporation • Wooster, OH

6d • Hybrid

About The Position

At Seaman Corporation, we are dedicated to creating and supplying quality, high-performance fabrics that protect our planet, our people, and our customers. From humble beginnings in 1949 to a multi-million-dollar organization, this family-owned business has grown to be a leading manufacturer in highly durable coated fabrics, supplying products to customers around the globe. Every Seaman Corporation associate plays a valuable role in our company’s continuous growth. We believe by investing in the right people and resources, we can drive sustainable growth across the entire business. Seaman Corporation products are composed of proprietary knitted or woven base fabrics and coating formulas to produce high performance roofing systems, geomembrane liners, truck tarps, architectural structures, and much more. We work exclusively with authorized fabricators, designers, consultants, engineers, and installers for quality solutions start to finish.

Requirements

• 3-5 years of customer service experience with technical products and a proven track record
• Good written and verbal communication skills required.

Nice To Haves

• Previous large key account management and logistics experience is preferred
• Oracle or other ERP experience preferred.
• Bachelor’s degree preferred

Responsibilities

• Manages a portfolio of key accounts with sales orders and order management; ensures accuracy and on-time delivery is achieved
• Assists the greater Amazon Account Management team with project support as needed
• Oversees order management for designated customers; anticipates customer needs and proactively orders needed material/supplies
• Coordinates and monitors the logistical elements required with scheduling of customer orders and job site deliveries
• Monitors status of all open orders to ensure timely delivery and provides customer service regarding order status and logistics issues
• Proficient in customer experience – develop the ability to understand our products, the needs of the commercial roofing market, and have the ability to fix problems as they arise.
• Proactively communicates any changes in delivery dates or other changes to the customer and the Regional Sales Rep.; works with internal and external Seaman Corp team to provide superior service to customer base
• Works collaboratively across the organization and liaises with Amazon Account Management Team, production, sales, operations, customer experience, and procurement and communicates with them regularly
• Answers phone and electronic inquiries from Customers and Regional Sales Managers/Reps
• Processes purchase orders from customers and works collaboratively with procurement on the expectations required on deliveries for key strategic account projects
• Manage the order processes for all drop ship purchase orders to vendors / suppliers
• Enters and verifies orders
• Clarify order details
• Set up new customers in order management system
• Enter order in order management system
• Check stock levels
• Meetings with Operation and 3rd party logistics teams
• Advise customers on product availability; Coordinate among customers to meet minimum run sizes
• Communicates with Credit Manager to resolve credit hold issues.
• Processes Debit/Credit memos, quality or complaint issues, color matching requests
• Supports other representatives with training, procedure inquiries and assists with tasks, projects and process improvements as needed
• Provide back up support for 3rd party vendor/supplier quotes
• Serves as a change agent and advocate to implement recommended processes and system improvements required to meet future business needs

Benefits

• Company performance bonus in addition to base salary
• Flexible work opportunities including flex schedules and remote work from home up to two days per week (if applicable to role)
• Professional development opportunities including tuition reimbursement, course training, and networking
• A competitive benefits package including medical, dental, vision, 401(k) with company match, paid time off (PTO), volunteer time off (VTO), and paid holidays
• Fun and engaging activities including department outings, holiday parties, and our annual company-wide dinner

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree