Ama de Llaves - La Concha Resort

The Condado Collection•San Juan, PR

8d•Onsite

About The Position

The Condado Collection is a collection of hospitality properties in Puerto Rico, ranging from classic and modern luxury hotels to restaurants and entertainment. La Concha Resort is a modern luxury resort in Condado, Puerto Rico with a history dating back to 1958. Representing the fun "Latino Chic" lifestyle, it offers elegant amenities and a popular nightlife to all guests. Our goal is to create experiences and inspire journeys not only for our guests but also for our workforce. We believe that our team members are the key to providing passionate and authentic service. Let's build a collection of memories together!

Requirements

Hospitality-oriented.
Must be able to bend, stoop, stretch, and lift objects weighing up to 60 pounds.
Able to handle difficult situations effectively.
Able to work quickly and efficiently, especially under pressure.
Availability to work night shifts, rotating shifts, weekends, and holidays. (Shifts start at 3:00 p.m.)
Able and willing to perform basic cleaning tasks.
Flexibility to work various shifts, including weekends and holidays.
Must possess good communication skills in Spanish and English.

Responsibilities

Welcome and acknowledge all guests according to company standards, anticipate and address guest service needs, and thank guests with genuine appreciation.
Clean and organize guest rooms according to standards using correct chemicals.
Participate in daily staff meetings, collect room reports and keys for assigned areas.
Follow all protocols for entering a guest room.
Maintain the cleanliness and maintenance of all equipment used.
Anticipate and communicate replenishment needs.
Have knowledge of room service steps, including preparing amenities and other related tasks.
Ensure quality expectations and standards are met.
Be informed about the hotel's daily operations, review daily event sheets, bulletin boards, and be aware of all changes, new procedures, and events.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe working conditions to the Housekeeping Director.
Complete safety training and certifications.
Develop and maintain positive working relationships with others, support the team to achieve common goals.
Ensure uniform and personal appearance are clean and professional.
Maintain the confidentiality of proprietary information and protect company assets.
Perform other reasonable tasks as requested by the supervisor.