Ama de Llaves - Condado Ocean Club

The Condado Collection • San Juan, PR

5d • Onsite

About The Position

The Condado Collection is a hospitality property collection in Puerto Rico, encompassing classic and modern luxury hotels, restaurants, and entertainment. Condado Ocean Club, a modern oasis in the heart of the city, is a club for those who value unique experiences and cultural connections inspired by travel. The company aims to create experiences and inspire journeys not only for its guests but also for its workforce, believing that team members are key to providing passionate and authentic service. The goal is to build a collection of memories together.

Requirements

• Hospitality-oriented.
• Able to handle difficult situations effectively.
• Able to work quickly and efficiently, especially under pressure.
• Able and willing to perform basic cleaning tasks.
• Flexibility to work various shifts.
• Must possess good communication skills in Spanish and English.

Responsibilities

• Welcome and acknowledge all guests according to company standards, anticipate and address guest service needs, and thank them with genuine appreciation.
• Clean and organize guest rooms according to standards using the correct chemicals.
• Participate in daily staff meetings, collect room reports and keys for assigned areas.
• Follow all protocols for entering a room.
• Maintain the cleanliness and maintenance of all equipment used.
• Anticipate and communicate replenishment needs.
• Have knowledge of room service steps, including amenity preparation and other related tasks.
• Ensure compliance with quality expectations and standards.
• Be informed about daily hotel operations, review daily event sheets, bulletin boards, and be aware of all changes, new procedures, and events.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe working conditions to the Housekeeping Director.
• Complete safety training and certifications.
• Develop and maintain positive working relationships with others, support the team to achieve common goals.
• Perform other reasonable duties as requested by supervisors.

Benefits

• 401(k) Plan
• Employer Contribution to 401(k)
• Health Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed