AM Server

Sonesta Hotels • Columbus, OH

2d • Onsite

About The Position

The Restaurant Server (RS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the food service venues of the hotel. The Server sets-up, services, and breaks-down the food and beverage areas where they are assigned ensuring a high level of quality, consistency and service. Sonesta International Hotels is the 8th largest hotel company in the U.S., with a diverse portfolio of owned, managed, and franchised properties across 1000+ properties in eight countries. Driven by the human side of hospitality, Sonesta delivers service with passion, loyalty with purpose, and experiences that truly connect, aiming to bring quality, value, and amazing hospitality to every guest, every stay.

Responsibilities

• Greet and seat guests in a friendly and welcoming manner.
• Present menus, take orders, and answer questions about menu items.
• Provide recommendations and upsell specials or additional items.
• Input orders accurately into the POS system and ensure timely delivery to the kitchen.
• Serve food and beverages promptly and courteously.
• Check back with guests to ensure satisfaction and address any concerns.
• Monitor table cleanliness and promptly clear dishes and utensils.
• Prepare and deliver accurate checks, handle payments, and process transactions.
• Maintain knowledge of menu items, ingredients, and allergens.
• Adhere to food safety and sanitation standards.
• Collaborate with kitchen and bar staff to ensure smooth service.
• Assist with opening and closing duties, including setup and cleanup.
• Uphold a positive attitude and teamwork mentality.
• Attend training sessions and staff meetings as required.
• Handle guest inquiries, complaints, and feedback professionally and promptly.
• Follow all company policies, procedures, and regulations.
• Maintain a neat and professional appearance at all times.
• Perform additional tasks and responsibilities as assigned by management.

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees