AM Parts Coordinator

Brenton•Alexandria, MN

1d•Onsite

About The Position

The Aftermarket Parts Team is responsible for supporting customers by ensuring timely, accurate, and efficient delivery of aftermarket replacement-parts business through proactive sales activities and strong customer service. The team balances reactive order processing with proactive customer engagement and upselling to drive revenue, improve customer satisfaction, and maintain equipment uptime. Team members collaborate closely with Sales, Service, Operations, Engineering, and Purchasing to provide seamless parts support across the organization’s customer base. This role provides foundational support for parts sales and order processing, learning the product line, internal systems, and customer interaction protocol.

Requirements

Customer-focused with strong communication skills
Strong attention to detail and accuracy
Basic knowledge of mechanical parts, product lines, or technical drawings (can be learned on the job)
Ability to follow established processes and workflows
0-2 years in parts, logistics, customer service, or a technical environment
Associates degree in Sales, Business, Engineering, Industrial Technology, or related field. Bachelor’s degree preferred.

Responsibilities

Accurately process inbound quote requests and orders
Build meaningful customer relationships through proactive outreach, generating sales leads, and following up on open orders
Identify and implement upsell opportunities to drive additional revenue and create proactive sales leads
Communicate order status, lead times, and other updates to customers in a timely manner
Maintain and update parts data within the ERP/CRM systems, including Syteline and Salesforce
Support Tier II and Tier III Coordinators with escalated customer requests or technical issues
Assist in monitoring inventory levels and coordinate with purchasing to ensure timely stock replenishment