AM Onsite Admin
Hub Group•Gurnee, IL
•Onsite
About The Position
The ideal candidate will develop a strong relationship with customer contacts and gain their trust as a member of the Hub team supporting their business while on site in the customer’s office. Duties include answering general customer questions, communicating customer needs to the Hub office team, providing shipment status updates, appointment scheduling, paperwork retrieval for delivered shipments, and finalizing shipment data for invoicing. Additional duties may be required to support the customer on site in their office.
Requirements
- 2 years in a customer service related position
- General knowledge of LTL, TL, and IML mode of transportation
- Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word
- Highly effective communication, both verbal and written
- Attention to detail, organizational skills, and customer focused
Nice To Haves
- 5-10 years in a transportation or shipping related position preferred
Responsibilities
- Answering general customer questions
- Communicating customer needs to the rest of the team in the Hub office
- Providing shipment status updates upon request
- Appointment scheduling
- Paperwork retrieval on delivered shipments
- Finalizing shipment data for invoicing
- Additional duties that may be required to support the customer on site in their office
Benefits
- Medical
- Dental
- Vision
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Life & AD&D Insurance
- Disability
- Paid Time Off
- Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
