AM DCC Classification Agent (Tuesday - Saturday, 8:00 a.m. - 4:30 p.m.)
About The Position
What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world. Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine. DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to our each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. Start YOUR career with DHL today… We have an immediate career opportunity for a qualified Customs Support Agent. As a Customs Support Agent, you will contact customers (shippers and receivers) regarding clearance matters to ensure compliance of federal regulations and the safe and fast delivery of the customer’s shipment. In order to do this, we have to comply with government regulations. In addition agents will also be asked to examine various documents including invoices and air way bills.
Requirements
- High School Diploma or Equivalent
- Overtime is required
- 1-3 years of customer service experience preferred
- 1 year experience in transportation or customs preferred.
- Proficiency with Microsoft Office (Word, Excel, Outlook), database and web-based applications
- Good oral and written communication, problem solving and interpersonal skills both email and phone etiquette a must
Responsibilities
- Make contact with customers using all forms of communication to obtain correct documentation to comply with US Custom regulations and US Government Agencies
- Research tariff codes through government websites
- Processes all requests for extensions and cancellation of shipments
- Comply with government regulations by supplying missing customer information
- Maintain lines of communication with all departments. (internal/external)
- Review documents to determine information needed for Customs clearance
- Communicate with origin and destination locations regarding shipment status, special handling and delivery processes
- Verify shipment documents for accuracy
- Assign shipments for correction
- Ensure correct and accurate information transmitted in DHL Clearance
Benefits
- Competitive Pay
- Bonus/Incentive Programs
- Retirement Savings – 401K with company match
- Medical, Dental, Vision, well-being programs
- Tuition Reimbursement
- Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
- Paid Leave
- Employee Discount Program
- Employee Assistance & Work Life Program
- Outstanding training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
