Alumni Success Coach

Uncommon Schools • Rochester, NY

1d • Onsite

About The Position

At Uncommon Schools, we believe college acceptance is just the beginning. As an Alumni Success Coach, you will help students navigate the challenges of college and persist through graduation by providing individualized academic, financial, and personal support. In this role, you’ll build meaningful relationships with alumni, collaborate closely with school teams and college partners, and help students access the resources they need to thrive.
You’ll join a mission-driven team that is deeply committed to educational equity and long-term student success. Your work will directly support first-generation college students and students from historically underserved communities as they pursue their post-secondary goals.

Requirements

• Bachelor’s degree required
• 1-2 years of directly relevant experience in college success, college advising, college counseling, college admissions, or a related student support field
• Knowledge of the college application process, FAFSA, CSS Profile, financial aid systems, and college enrollment practices
• Familiarity with college academic policies and student support resources
• Strong communication and relationship-building skills with students, families, educators, and external partners
• Ability to manage a large caseload while staying highly organized and detail-oriented
• Comfort using data systems and digital tools to track progress and inform decision-making
• Ability to work independently, adapt to changing student needs, and collaborate across teams
• Deep commitment to educational equity and Uncommon Schools’ mission
• Must have a valid driver’s license and access to a personal vehicle for travel (mileage reimbursed according to IRS rates)
• Must be able to travel regularly to college campuses and schools throughout the assigned region, including up to 8 weeks per semester of travel

Nice To Haves

• Master’s degree preferred
• 3-4 years of professional experience preferred
• Experience supporting first-generation college students and/or students from urban school districts
• Experience building partnerships with colleges, universities, or community organizations
• Strong strategic thinking and project management skills
• Experience using student data and trends to inform outreach, advising, or program improvements

Responsibilities

• Provide individualized coaching and advising to alumni on academics, time management, financial aid, college navigation, and personal development
• Partner with students to create actionable academic and personal success plans
• Support students through college transitions, including re-enrollment and transfer processes
• Connect alumni to campus and community resources, including tutoring, mental health services, advising offices, and study abroad opportunities
• Lead workshops and participate in school-based programming to support students and families in understanding the Alumni Support Program
• Build and maintain strong relationships with a caseload of 300+ alumni
• Serve as a key connector between alumni, school leaders, college counseling teams, and college administrators
• Partner closely with college counseling staff to support graduating seniors transitioning into college
• Collaborate with cross-regional Alumni Support Team members to provide coordinated support for students
• Develop relationships with college and university staff to help address barriers impacting student persistence and success
• Use multiple communication methods including phone calls, text messages, Zoom, email, social media, and in-person meetings to stay connected with students
• Persistently and creatively engage alumni who may be difficult to reach
• Partner with families and trusted adults to help students navigate academic or financial challenges
• Share timely updates with school teams and stakeholders to ensure coordinated student support
• Maintain accurate records of student interactions, progress, and outreach in alumni databases
• Use data to prioritize outreach efforts and identify students who may need additional support
• Track and report postsecondary outcomes and trends to internal stakeholders
• Support alumni engagement efforts through events, newsletters, care packages, and social media updates
• Coordinate travel logistics for campus visits and school-based events as needed

Benefits

• Competitive compensation
• Comprehensive benefits that support the personal health, wellness, and finances of our staff and their families
• 19 days of paid time off
• 3 weeks of paid Winter and Summer org-wide holidays
• Comprehensive Health, Dental, and Vision insurance plans
• 403(b) retirement savings program + employer match
• Paid leave of absence options (parental, medical, disability, etc.)
• Mental health and counseling support + wellness benefits
• Pre-tax flexible spending, dependent care, and health saving accounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level